We’re
a market leader in automotive industry trading across the globe; we have the
vacancy below currently open:
a market leader in automotive industry trading across the globe; we have the
vacancy below currently open:
JOB
TITLE: Parts Manager
TITLE: Parts Manager
REPORTS
TO:
Director
TO:
Director
For:
Strategic direction, policy direction and guidance on parts operations
Strategic direction, policy direction and guidance on parts operations
DIRECT
REPORTS:
Warehouse Supervisor / Parts Sales Supervisor
REPORTS:
Warehouse Supervisor / Parts Sales Supervisor
JOB
PURPOSE:
PURPOSE:
a)
Distributor Parts department strategy formulation and execution
Distributor Parts department strategy formulation and execution
b)
Distributor budgeting, budgetary control and expense management
Distributor budgeting, budgetary control and expense management
c)
Marketing and promotion of Parts and accessories sales
Marketing and promotion of Parts and accessories sales
d)
Performance Management and supervision for direct reports
Performance Management and supervision for direct reports
KEY
RESPONSIBILITIES:
RESPONSIBILITIES:
Distributor
Parts Strategy Formulation and Execution
Parts Strategy Formulation and Execution
1)
Prepares distributor medium to long term parts strategic and business plans in
line with overall parameters, goals and strategies set and agreed to by
management.
Prepares distributor medium to long term parts strategic and business plans in
line with overall parameters, goals and strategies set and agreed to by
management.
2)
Develops 90 day tactical and action plans for the Distributor.
Develops 90 day tactical and action plans for the Distributor.
3)
Tracks and monitors the performance of direct reports against 90 day tactical
and action plans against agreed targets and reports on the same management.
Tracks and monitors the performance of direct reports against 90 day tactical
and action plans against agreed targets and reports on the same management.
4)
Reviews the medium and long term parts strategy on a quarterly basis in order
to ensure annual plans are in line with proposed budget parameters and targets.
Reviews the medium and long term parts strategy on a quarterly basis in order
to ensure annual plans are in line with proposed budget parameters and targets.
5)
Manages distributor parts performance and reviews the same on a monthly basis
in order to ensure that performance is in line with the parameters and targets
such as;
Manages distributor parts performance and reviews the same on a monthly basis
in order to ensure that performance is in line with the parameters and targets
such as;
§ Gross profit
§ Gross margin
§ Dead stock levels
§ Stock levels
§ Stock days
a)
Proportion of accessories as a percentage of total parts sales
Proportion of accessories as a percentage of total parts sales
b)
Market share
Market share
c)
Customer Service Indicators
Customer Service Indicators
Distributor
budgeting, budgetary control and expense management
budgeting, budgetary control and expense management
Prepares
distributor budgets in line with parameters advised by management on time and
schedule
distributor budgets in line with parameters advised by management on time and
schedule
a)
Tracks and ensures that distributor marketing and promotion costs are at all
times within approved guidelines and budgets.
Tracks and ensures that distributor marketing and promotion costs are at all
times within approved guidelines and budgets.
b)
Tracks and monitors the performance of distributor parts and accessories sales
budgets against actual expenditure on a monthly basis.
Tracks and monitors the performance of distributor parts and accessories sales
budgets against actual expenditure on a monthly basis.
c)
Ensures that all distributor expenditure is budgeted for and that all capital
expenditure proposed by the distributor is in line with guide lines and
policies
Ensures that all distributor expenditure is budgeted for and that all capital
expenditure proposed by the distributor is in line with guide lines and
policies
d)
Complies fully with distributor procurement guidelines for goods and services.
Complies fully with distributor procurement guidelines for goods and services.
e)
Manages distributor debtors and ensures that they are at all times contained
within approved tolerance limits.
Manages distributor debtors and ensures that they are at all times contained
within approved tolerance limits.
f)
Marketing and promotion of Parts and accessories sales
Marketing and promotion of Parts and accessories sales
g)
Develops, maintains and updates an up-to-date market intelligence database that
includes;
Develops, maintains and updates an up-to-date market intelligence database that
includes;
Market/competitor pricing information·
Garage owners’ frequent parts orders and
requirements·
requirements·
Parts requirements for institutional garages· & fleet
Lost sales·
Requirements of particular groups and
associations.·
associations.·
Directs and supervises Parts Sales Consultants
and ensures that they meet monthly targets.·
and ensures that they meet monthly targets.·
Tracks and monitors performance of distributor
parts and accessories sales on a weekly basis against targets.·
parts and accessories sales on a weekly basis against targets.·
Supports distributor parts sales consultants
with order follow up and deal closure.·
with order follow up and deal closure.·
Trains and ensures that distributor Parts
Consultants have adequate product knowledge.·
Consultants have adequate product knowledge.·
Enforces full compliance with parts SOPs by
all direct reports.·
all direct reports.·
Approves weekly· customer visits
calendars of Parts Consultants, ensures that call reports for each visit are
prepared and posted on the server within two days of each visit and reviews and
provides support and guidance on key issues arising there from at the end of
each weekly visit cycle.
calendars of Parts Consultants, ensures that call reports for each visit are
prepared and posted on the server within two days of each visit and reviews and
provides support and guidance on key issues arising there from at the end of
each weekly visit cycle.
h)
Parts sales supply chain management and stock control
Parts sales supply chain management and stock control
Ensures
effective stock management to ensure limited stock outs as well as avoid
overdue stock ageing.
effective stock management to ensure limited stock outs as well as avoid
overdue stock ageing.
Delivers
orders in line with guidelines and parts sales agreements.
orders in line with guidelines and parts sales agreements.
Directs
and supervises direct reports to ensure compliance with company guidelines for
parts.
and supervises direct reports to ensure compliance with company guidelines for
parts.
i)
Customer Relationship Management
Customer Relationship Management
Trains
and ensures that distributor parts staff have adequate customer relationship
management skills and knowledge.
and ensures that distributor parts staff have adequate customer relationship
management skills and knowledge.
Promotes
and reinforces customer centricity culture throughout the distributor
and reinforces customer centricity culture throughout the distributor
Ensures
and promotes effective customer complaints handling and resolution at
distributor level
and promotes effective customer complaints handling and resolution at
distributor level
j)
Performance management and staff development
Performance management and staff development
Directs distributor Parts activities.·
Supervises and trains direct reports.·
Enforces a high level of customer relations
and service within the distributor.·
and service within the distributor.·
Develops the distributor Parts sales team to
ensure improved business performance.·
ensure improved business performance.·
Monitors and· appraises direct
reports performance in line and full compliance with existing policies and
procedures as well as tools such as PMS, CDP etc.
reports performance in line and full compliance with existing policies and
procedures as well as tools such as PMS, CDP etc.
Enforces compliance with all SOPs and terms
and conditions of service as laid out in the staff handbook·
and conditions of service as laid out in the staff handbook·
KEY
RELATIONSHIPS:
RELATIONSHIPS:
Internally:
Directors
Customer
Relationship Management team
Relationship Management team
Vehicle
Sales department /Workshop department
Sales department /Workshop department
Support
department managers
department managers
Externally:
Customers:
For business opportunities & marketing.
For business opportunities & marketing.
Competitors:
Market information & government lobbying
Market information & government lobbying
Suppliers:
Supply chain management
Supply chain management
QUALIFICATIONS/SKILLS/KNOWLEDGE
REQUIRED:
REQUIRED:
§ A First Degree in
Engineering/Business/Accountancy.
Engineering/Business/Accountancy.
§ Qualifications in
Supply Chain Management is preferable and will be an added advantage
Supply Chain Management is preferable and will be an added advantage
§ Minimum of three
years’ experience in parts and accessories sales.
years’ experience in parts and accessories sales.
§ Product Knowledge
§ Team player
§ Business planning
§ Sales & Marketing
skills
skills
§ Communication &
Interpersonal Skills
Interpersonal Skills
§ Good negotiation
skills
skills
How
To Apply
To Apply
Send
your CVs to rwandajobs@careerdirections.co.ke and put PARTS MANAGER in the
subject heading.
your CVs to rwandajobs@careerdirections.co.ke and put PARTS MANAGER in the
subject heading.
