KCB Bank Group is a world
class Bank, established over 116 years ago along the East African coast with a
vision to be the preferred financial solutions provider in Africa with global
reach.
The bank is currently operating in six countries
i.e Kenya, South Sudan, Tanzania, Uganda, Rwanda and Burundi with the total
number of 227 branches complemented by over 930 ATMs across the region that
offer a 24 hour access and over 3700 KCB banking agents.
i.e Kenya, South Sudan, Tanzania, Uganda, Rwanda and Burundi with the total
number of 227 branches complemented by over 930 ATMs across the region that
offer a 24 hour access and over 3700 KCB banking agents.
The bank offers a wide range of financial solutions
to both Corporate and Retail customers in the domestic and Diaspora markets
supported by a robust network of technology based platforms including mobile
and internet banking that can be accessed on 24/7 basis.
to both Corporate and Retail customers in the domestic and Diaspora markets
supported by a robust network of technology based platforms including mobile
and internet banking that can be accessed on 24/7 basis.
As a Group, we value putting our customers first,
working together in teams, being professional in everything we do, willingness
to change and caring for the communities in which we operate.
working together in teams, being professional in everything we do, willingness
to change and caring for the communities in which we operate.
KCB Bank Rwanda Ltd is now operating with a network
of 10 branches spread across Rwanda plus one cash outlet in Kigali, thus spreading
our reach across the width and breadth of the country.
of 10 branches spread across Rwanda plus one cash outlet in Kigali, thus spreading
our reach across the width and breadth of the country.
The bank is committed to making a difference in
enhancing financial inclusion in Rwanda and is therefore continuously looking
for opportunities to offer greater convenience in the market place.
enhancing financial inclusion in Rwanda and is therefore continuously looking
for opportunities to offer greater convenience in the market place.
We pride ourselves as a warm and customer friendly
bank offering a full range of financial solutions through our innovative and
dynamic team.
bank offering a full range of financial solutions through our innovative and
dynamic team.
We are looking for self motivated, qualified
individuals with the right attitude
and a passion for the customer to join our team on the following positions:
individuals with the right attitude
and a passion for the customer to join our team on the following positions:
. Manager, Service Quality and Compliance
(6 Months Contract)
6 Positions
The Purpose
Reporting to the Branch Manager, the job holder
will be responsible for providing overall leadership of the branch based
business operations support to the front office sales and service teams by
directing all the operational activities of the branch with a focus in
providing world-class customer service.
will be responsible for providing overall leadership of the branch based
business operations support to the front office sales and service teams by
directing all the operational activities of the branch with a focus in
providing world-class customer service.
Key Responsibilities
- Plan, supervise, direct and control branch operations
and all related works to ensure that all customer service requirements are
met on a timely and effective basis. - Drive the implementation of key deliverables
and new initiatives to improve the operational and risk environment of the
branch. - Routinely review the operational environment
within the branch and report all events and incidences that may have any
risk implications. - Ensure that all incidences of suspicious
transactions including but not limited to frauds or forgeries are promptly
reported. - Ensure safety and maintenance of all the
branch assets including but not limited to cash holdings. - Support the branch to uphold high operational
standards through total compliance to policies and procedures - Ensure adequate management of the branch’s
front office cash operations;
Qualifications and Experience
The position requires the following minimum
qualifications:
qualifications:
- Be a holder of a University Degree in a
business related field from a recognized institution. - At least 6 years experience in branch banking
operations and/or cash management - Good operational risks knowledge
Skills and Attributes:
- Must demonstrate strong leadership skills
- Strong interpersonal & communication
skills - Good organizational, problem solving,
analytical and investigative skills - Have the passion and commitment to deliver
quality customer service - Ability to work effectively under pressure and
tight deadlines - Proficient in MS suites (Word, Excel and
PowerPoint) - A proven track record in delivering results;
- Ability to align personal goals with the
bank’s goals. - Willingness to live and practice the core
values of the bank.
Application:
If you believe you meet the above requirements,
please submit your application including an application letter, a detailed
Curriculum Vitae indicating your current salary and benefits, copies of the
relevant certificates and testimonials, daytime telephone contact and email
address.
please submit your application including an application letter, a detailed
Curriculum Vitae indicating your current salary and benefits, copies of the
relevant certificates and testimonials, daytime telephone contact and email
address.
The deadline for receiving applications is 30th
November 2012.
November 2012.
*Note that all the positions will be on local
terms.
terms.
Please apply to:
Head of Human Resources
KCB Bank Rwanda Ltd.
Kigali – Rwanda
KCB Bank Rwanda Ltd.
Kigali – Rwanda
E-mail on: recruitment@rw.kcbbankgroup.com
Only short listed candidates will be contacted.
For more information about KCB Bank Group, please
visit our website
visit our website
