Our client Smile
Communications Ltd is bringing about an internet revolution with the
introduction of its 4G LTE super fast, high quality and reliable internet
access services. Smile is looking for a number of highly experienced, talented
and committed individuals to join their team. Smile is an equal opportunity
employer.
Reports
To: Initially
to OPCO Head of Distribution & Sales and later to Regional Head of Sales
& Distribution or Regional Head of Direct Sales
Mission/Core
purpose of the Job:
- Achieve or exceed monthly sales targets in
term of number of trials, number of paying customers, total number of
connections and revenue. - Gaining a clear understanding of customer’s
business, listening to customer requirements/need and presenting
appropriately to make a sale; challenging any objections with a view to
getting the customer to buy. - Maintaining and developing relationships
with existing customers in person and via telephone calls and emails. - Advising on forthcoming product
developments and discussing special promotions. - Cold calling to arrange meetings with
potential customers to prospect for new business; continuously building
prospect database from knowledge of area assigned, referrals, personal and
business network/relationships. - Responding to incoming email and phone
enquiries. - Acting as a contact between a company and
its existing and potential markets. - Negotiating the terms of an agreement and
closing sales; negotiating on price, costs, delivery and
specifications with buyers and managers. - Creating detailed proposal documents, often
as part of a formal bidding process that is largely dictated by the
prospective customer. - Gathering market and customer information;
feeding future buying trends back to employers. - Representing the organisation at trade
exhibitions, events and demonstrations. - Recording sales/ order information and
entering information into company. - Maintain up to date and accurate customer
account and status information in company’s. - Reviewing your own sales performance,
aiming to meet or exceed targets. - Making accurate, rapid cost calculations
and providing customers with quotations. - Attending team meetings and sharing best
practice with colleagues.
Key
Performance Areas:
- Achievement of daily, weekly and monthly
sales targets as agreed with line manager. - Development and delivery of monthly
strategic sales plans – the who, what and where of how sales targets will
be achieved. - Development and delivery of weekly route
plans. - Ongoing business development with new
potential customers – identification of decision makers & decision
influencers. - Ongoing stakeholder management of existing
customers – building relationships with key influencers/decisions makers
in IT, Finance, and Procurement. - Knowledge of and full compliance with Smile
approval processes for commercial agreements. - Knowledge of and full compliance with all
Smile sales and cash handling processes. - Knowledge of internal Smile customer
administration systems .
Qualifications:
Education:
- University degree
Experience:
- 2-3 years of sales, marketing and/or
customer care to the consumer/SME market. - Experience should include a few years of
operational sales “in the streets” (not HQ function). - Experience in telecom and/or FMCG is
preferred in customer-facing environment.
Skills/physical competencies:
- The ability and desire to sell.
- Excellent communication skills.
- Demonstrated influencing and negotiation
skills. - A positive, confident and determined
approach. - Resilience and the ability to cope with
rejection. - Proven ability to manage multiple
priorities simultaneously. - A high degree of self-motivation and
ambition. - The skills to work both independently and
as part of a team. - Strong self starter, able to drive
initiatives independently. - The ability to flourish in a competitive
environment. - A good level of numeracy.
- A full driving licence is essential.
- Operational OPCO role based in country with
significant time spent in the field (i.e. not in the office). - Regular travel in country/region.
How to Apply:
Please follow the
instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter
and CV/Resume.
2. Merge these two documents
into one document in either word or pdf format.
3. Do not attach or send any
scanned documents, these are sometimes too large for our inbox.
4. Include the job title
and/or reference number in the subject line of the email address and
send your application by email to smilejobstz@nftconsult.com
5. Only successful
candidates will be contacted. For all other inquiries please contact our
offices directly.
