Location:
Melbourne CBD
Melbourne CBD
Term:
Permanent – Full Time
Permanent – Full Time
Closing Date:
Tuesday 1st April
Tuesday 1st April
Right now is an exciting time to be a part of QBE
Workers Compensation in Victoria. Among securing new multi-million dollar
clients and retaining existing high profile clients, we are continuing to grow
our operations with the creation of new positions across our branches.
Workers Compensation in Victoria. Among securing new multi-million dollar
clients and retaining existing high profile clients, we are continuing to grow
our operations with the creation of new positions across our branches.
We are driven by our people centric ONE QBE vision
and values, and believe in the continual professional
and values, and believe in the continual professional
and personal development
of our people.
We currently have an exciting Service Manager
opportunity available to join our Front End team (0-78 weeks). This is an
outstanding opportunity for an experienced Workers Compensation professional to
lead and drive a team of Case Managers in achieving desired outcomes on claims,
driving RTW performance and maintaining positive relationships with employers,
injured workers and other stakeholders.
opportunity available to join our Front End team (0-78 weeks). This is an
outstanding opportunity for an experienced Workers Compensation professional to
lead and drive a team of Case Managers in achieving desired outcomes on claims,
driving RTW performance and maintaining positive relationships with employers,
injured workers and other stakeholders.
Your responsibilities will include:
- Actively lead, motivate and coach a team of
Case Managers in operational activities to achieve set targets, objectives
and KPIs; - Assist with the implementation and maintenance
of claims management strategies and objectives; - Provide a range of coordinated high quality
case management services to stakeholders to promote sustainable return to
work objectives; - Ensuring positive stakeholder relationships
with external (employers, injured workers, treating practitioners etc) and
internal (inter- and intra-division) stakeholders; - Drive change to optimise service delivery and
overall team performance; and - Undertake process improvement initiatives.
To be successful in this role you will:
- Possess demonstrated leadership, client
service and coaching ability, with an aptitude for analysing information
and making strategic decisions; - A high degree of relationship management
skills with internal and external stakeholders; - Knowledge and understanding of workers
compensation, case management and injury management, gained in an
insurance, occupational rehabilitation, or clinical environments; - Expertise in building and maintaining
effective internal and external relationships to deliver quality and
sustainable client relationships; and - An analytical mindset with the ability to
identify, plan and implement opportunities for change that will increase
performance.
This is an exciting leadership position within our
business that will see you actively engage with a broad range of internal &
external stakeholders. You will be provided with a competitive salary package
and benefits, in an environment that offers support, and encourages career
development and learning.
business that will see you actively engage with a broad range of internal &
external stakeholders. You will be provided with a competitive salary package
and benefits, in an environment that offers support, and encourages career
development and learning.
QBE recognises and supports a range of flexible
work arrangements to promote a better family/life/work balance.
work arrangements to promote a better family/life/work balance.
contact
Jarrad Carroll (Recruitment Consultant) on 03 9246 2323 for a discussion.
Jarrad Carroll (Recruitment Consultant) on 03 9246 2323 for a discussion.
