KCB Bank Group Various Jobs Vacancies in Rwanda

KCB Bank Group is a world class Bank, established
over 116 years ago along the East African coast with a vision to be the
preferred financial solutions provider in Africa with global reach. The bank is
currently operating in six countries Le Kenya, South Sudan, Tanzania, Uganda,
Rwanda and Burundi with the total number of 227 branches complemented by over
930 ATMs across the region that offer a 24 hour access and over 3700 KCB
banking agents. The bank offers a wide range of financial solutions to both
Corporate and Retail customers in the domestic and Diaspora markets supported
by a robust network of technology based platforms including mobile and internet
banking that can be accessed on 24/7 basis. As a Group, we value putting our
customers first; working together in teams, being professional in everything we
do, willingness to change and caring for the communities in which we operate.

KCB Bank Rwanda Ltd is now operating with a network
of 10 branches spread across Rwanda plus one cash outlet in Kigali.

Thus, spreading our reach across the width and
breadth of the country. The bank is committed to making a difference in
enhancing financial inclusion in Rwanda and is therefore continuously looking
for opportunities to offer greater convenience in the market place. We pride
ourselves as a warm and customer friendly bank offering a full range of
financial solutions through our innovative and dynamic team.

We are looking for self motivated, qualified
individuals with the right attitude and a passion for the customer to join our
team on the following positions:

Head of Corporate/SME Banking and Deputy MD –
Permanent Contract

The Purpose

Reporting to the Managing Director, the job holder
will be responsible for the strategic leadership and management of the
bank’s Corporate and SME business whilst maintaining a high level of
customer satisfaction. The position will involve the management of teams to
deliver financial solutions that meet the needs and expectations of our
existing and potential Corporate and SME clients. The holder will also play a
key role in the overall leadership of the bank as the de-facto deputy of the
Managing Director.

Key Responsibilities

To offer strategic leadership and direction of
the bank´s Corporate and SME business in line with the bank´s overall
strategic intentions and business plans
To participate as a key member of the
management Committee in assisting the Board in developing the mission and
long term strategic goals for the Bank
Effectively execute all the agreed business
development and growth strategies in accordance with the long, medium and
short term plans
To develop a sound Corporate and SME Loan
Portfolio thereby increasing and diversifying the corporate and SME client
and revenue base through formulation and marketing of appropriate
financial solutions to corporate, institutional and selected SME clients
To lead and manage the teams operating in the
Corporate and SME Units while ensuring adequate and relevant training,
leadership development and performance management of the unit´s staff
To proactively lead acquisition and
development of long term client relationships within the Rwandan market in
order to achieve excellence in customer service and customer loyalty
To continuously evaluate and cross-sell
financial solutions to clients in order to maximize profitability, while
ensuring that all the risk management principles are being adhered to at
all times
To be the primary point of contact for all the
Corporate & SME customers and to build effective cross- functional
relationships the within bank in order to deliver effective service
To foster a strong and robust relationships
with all the key stakeholders of the Bank including but not limited to
shareholders, customers, regulators and the community at large
To ensure delivery of world class customer
service to the bank´s corporate and SME client base
To ensure regular product innovation and
delivery to the market in order to meet customers´ needs on a timely basis
In liaison with the Managing Director, plan,
direct and coordinate the operations of the Bank´s business including and
ensuring the necessary policies and procedures and management structures
are in place as well as ensuring that both human and physical resources
are effectively delayed
Making the Difference

Qualifications and Experience

In order to be considered for the above
position, all applicants should have:
A University degree from a recognized
university in a relevant field. Possession of an MBA or other relevant
postgraduate qualification will be an added advantage;
Professional Banking qualification or
equivalent;
Minimum 10 years proven working experience in
Relationship Management, five of which must be in a Senior Management/Executive
role.
Prior experience heading a function in Credit
or Corporate Banking will be an added advantage.
A proven record of successfully managing and
growing a portfolio of corporate banking clients.

Skills and Attributes:

Extensive and thorough knowledge of the
financial services dynamics as well as specific knowledge of banking
products and services.
Complete knowledge and clear understanding of
a bank´s credit processes and operating systems;
Sound knowledge of the business environment and
operating dynamics of Rwanda and the entire East African region.
Strong leadership and interpersonal skills to
manage strategy, change, diversity, financial performance, productivity,
championing customer focus, and in managing people in a multi-cultural
environment.
Strong communication and negotiation skills
with the ability to network and develop strong internal and external
business relationships.
Ability to be innovative in identifying and
harnessing new and existing opportunities to maximize business results
while being highly action oriented;
A high level of business acumen and ability to
display orientation to market dynamics and profit orientation;
A proven track record in delivering results;
Ability to align personal goals with the
bank´s goals.
Willingness to live and practice the core
values of the bank.

Senior Operations Manager – Permanent Contract

The Purpose

Reporting to the Head of Operations, the job holder
will be responsible for providing leadership in the provision of effective and
efficient operations support across the branch network as well as coordinating
the delivery of technology based solutions which enable and support all aspects
of the bank´s business plan in a timely and cost effective manner.

Key Responsibilities

Overall delivery of efficient operational
services across the branch network.
Design and manage the process environment in
which branch operations will be carried out (processing centers)
Establish functional policies for the bank´s
operations and determine results to be achieved
Effective management of the bank´s service
delivery channels to ensure reasonable and constantly improving turnaround
times (ATM´s, etc)
Provide efficient and time bound clearing
services in accordance with existing clearing house rules.
Leverage on technology to ensure that end
users maximize on the set policies and procedures to provide world class
service delivery to all clients and stakeholders in a safe and reassured
environment.
Liaison between the business and technological
support (IT) to ensure that technological solutions fit business needs.
Manage the risk arising from frauds and
forgeries to ensure that they are minimized or eliminated by proactively
examining the process environment in which the bank operates and providing
strategic guidance on future operations.
Plan, supervise, direct and control cash
Operations in the bank´s Central Currency Unit and ensure Branches are
served and risk of keeping idle cash is minimized
Ensure procurement of goods, services &
works is done in compliance with the group procurement policy. 4. Reduce
operating costs by ensuring efficient utilization of the bank assets
Proactive management of all suspense accounts.
4* Implement centralized shared services in Operations

Qualifications and Experience

The position requires the following minimum
qualifications:

University Degree in Business Administration
or related field;
Possession of an MBA Degree will be an added
advantage;
Minimum 8 years working experience in banking
operations 5 of which should be in a senior managerial position in banking
operations.

Skills and Attributes:

Excellent planning, organization, problem
solving and analytical skills;
Excellent people leadership and management
skills;
Ability to work conscientiously,
independently, efficiently and effectively;
Good interpersonal and communication skills
A good understanding of risk;
Proficiency in MS Office Suite.
A proven track-record in delivering results;
Ability to align personal gook with the bank´s
goals.
Willingness to live and practice the core
values of the bank.

Branch Managers (2 Positions on Permanent Contract
Kigali Branches

The Purpose

Reporting to the Regional Business Manager (Retail
Banking), the job holder will be responsible for the overall leadership of the
designated branch, both in terms of branch operations and business development.
The holder will be expected to spearhead the implementation of-an efficient and
effective branch service to both its Corporate and Retail client base, while
ensuring that operational, risk management, customer service and sales
standards are maintained at all times.

Key Responsibilities

Oversee the day to day branch operations in
order to ensure superior service offering to all branch customers;
Develop and execute a robust local market
business strategy in order to ensure sustainable business growth in line
with bank´s overall goals.
Provide leadership to the branch teams while
coaching and mentoring branch staff and measuring their performance on an
ongoing basis in order to build a high performing team;
Control operational costs by ensuring
efficient utilization of branch recourses;
Monitor the branch´s business portfolio, in
particular the quality of its assets and liabilities with the ultimate aim
of ensuring that the branch´s business is sound and profitable;
Ensure compliances with all policies and
procedures in order to reduce business risks;
Ensure that branch processes are conducted
within agreed turnaround times in order to achieve a high level of
customer satisfaction;

Qualifications and Experience

The position requires the following minimum
qualifications:

University Degree in Business Administration
or related field
A professional banking qualification will be
an added advantage.
Minimum of 8 years experience in banking, 5 of
which should have been at a supervisory position in a branch environment.
Proven track record in credit analysis and
branch operations
Experience in Sales or business development.

Skills and Attributes:

Excellent people leadership skills;
Excellent communication and negotiation skills
Good interpersonal skills and ability to
establish new client relationships and generate new business
Excellent planning, organization, problem
solving and analytical skills;

Manager, Service Quality and Compliance (6 months
contract) — 6 positions

The Purpose

Reporting to the Branch Manager, the job holder
will be responsible for providing overall leadership of the branch based
business operations support to the front office sales and service teams by
directing all the operational activities of the branch with a focus in
providing world-class customer service.

Key Responsibilities

Plan, supervise, direct and control branch
operations and all related works to ensure that all customer service
requirements are met on a timely and effective basis.
Drive the implementation of key deliverables
and new initiatives to improve the operational and risk environment of the
branch.
Routinely review the operational environment
within the branch and report all events and incidences that may have any
risk implications
Ensure that all incidences of suspicious
transactions including but not limited to frauds or forgeries are promptly
reported.
Ensure safety and maintenance of all the
branch assets including but not limited to cash holdings.
Support the branch to uphold high operational
standards through total compliance to policies and procedures
Ensure adequate management of the branch´s front
office cash operations;

Qualifications and Experience

The position requires the following minimum
qualifications:

Be a holder of a University Degree in a
business related field from a recognized institution.
At least 6 years experience in branch banking
operations and/or cash management
Good operational risks knowledge

Skills and Attributes:

Must demonstrate strong leadership skills
Strong interpersonal & communicational
skills
Good organizational, problem solving,
analytical and investigative skills
Have the passion and commitment to deliver
quality customer service
Ability to work effectively under pressure and
tight deadlines
Proficient in MS suites (Word, Excel and
PowerPoint)
A proven track record in delivering results;
Ability to align personal goals with the
bank´s goals.
Willingness to live and practice the core
values of the bank

How to apply:

If you believe you meet the above requirements,
please submit your application including an application letter, a detailed
Curriculum Vitae indicating your current salary and benefits, copies of the
relevant certificates and testimonials, daytime telephone contact and email
address. The deadline for receiving applications is 30th November
2012.

Note that all the positions will be on local terms.

Please apply to:

Head of Human Resources

KCB Bank Rwanda Ltd.

Kigali – Rwanda

E-mail on: recruitment@rw.kcbbankgroup.com

Only short listed candidates will be contacted.

For more information about KCB Bank Group, please
visit our website www.kcbbankgroup.com