Why this job exists?
To assist the GMs in the day to day operations of the hotel
To enhance guest experience
To maintain a good relationship between Kilindi and the surrounding local communities
To handle all municipal and government administration for Elewana on Zanzibar
To host guests and strengthen relations
Assist in staff management, industrial relations, and recruitment processes
To enhance the Kilindi Butler Program
Your job is not only about what you do, it is also about how you do it and what your attitude is to yourself, your colleagues and your guests. These ‘behaviours’ and ‘competencies’ are ultimately how we get measured by our guests and as such these are included in your job profile and you will be measured against them.
All Staff:
Attention to detail
Team work
Service orientation
Commitment
Initiative
Interpersonal skills
Discipline
Adaptability
Emotional control
Management of yourself
Living the Elewana Afrika brand
Self confidence
Driving the Elewana Afrika experience
Make a positive impact
Management Specifically:
Effective management of others
Development of others
Target performance
Key Functions
Take control of Kilindi’s Butler Program
Daily inspection of property to ensure that all departments are fulfilling their respective requirements
Supervise, on-job-training and co-ordination for all butlers
To maintain good relations with the surrounding local communities
Meet with Village Elders, offer assistance to develop the community within budgetary restraints
To meet all arrivals
All arrivals to be met by management with the first three hours of arrival
Supervise service periods
All rooms to be check by a senior manager before arrival, also to check all turndowns in the evenings
Staff management
A senior manager to be on the floor during all meal times
Assist General Manager with general staff management – disciplinary procedures, recruitment, staff relations and training
Take full control of the property in the absence for General Manager
Manage Kilindi in it’s entirety when General Manager is off site
Supervise and control operations to all required standards, within budgetary limits and parameters of all relevant laws
To ensure the upkeep of all standards, regulations and efficient service within the hotel
To operate all the above to the highest industry standards and as would be expected of a luxury 5 star property.
Maintain profit margins, cost control, issuing against requisitions, sales analysis etc.
Ensuring the general upkeep of the property
Guest satisfaction – including guest complaints
Meeting deadlines
How to apply
Email: am-kld@elewana.com
Deadline is 5th October.
