Manager, Operational Risk – Risk management Department,
Lilongwe – Standard Bank Limited
Reporting to the Head of Risk, the successful candidate will be responsible for
managing (identifying, measuring, controlling and reporting) operational risks
within the Bank in alignment with business strategy, operating m
odel, and
operational risk framework and policies
Implement and monitor operational risk management frameworks and process within
the business, Execute in-country and head office operational risk deliverables
and strategies, Monitor and validate the quality and consistency of operational
risk processes across the business, Continuously improve operational risk
processes and practices in line with leading global practices to add value to
business, Communicate operational risk framework, standards and other risk
principles effectively to the business i.e. Risk and Control Self Assessments,
Key Risk Indicators, Business Continuity Management, Information Risk, etc,
Control, secure and reference operational risk losses across the bank, Provide
operational risk tools training support to the business, Analyse information and
reports to establish trends and consider initiatives to reduce risk; and
provide monthly and quarterly reports on activities of line functions to
various stakeholders and governance
committees, Pro-actively identify control deficiencies from Internal Audit,
Forensics, BCM, incident reports and eternal sources and through gap analysis
to ensure ‘fit for purpose remediation by business of any risk exposures,
Identify changes in the pattern of losses and analyse trends affecting the
business and take the necessary steps to prevent a recurrence, Evaluate and
manage the performance of direct staff resources to achieve a high standard of
competence, motivation, and service orientation, focusing on the development
and retention of promising staff, Maintain a culture within the routine
fulfilment and loss control areas that emphasises and demonstrates to all the
importance of internal controls, Ensure that agreed remedial actions adequately
address internal control deficiencies and thereafter follow up regularly to
ascertain execution and effectiveness, Review an devaluate internal controls
and propose appropriate recommendations for any
changes and/or enhancements Identify operational risks affecting the business
and take necessary steps to measure, monitor and control accordingly
A First Degree in Business Administration, Social Sciences, Economics, Finance,
Accountancy, Management Information Systems or related disciplines, Thorough
understanding of the bank’s products and services and the transactional processes
relevant to those products and services, Knowledge of financial markets and
banking operating systems and controls, 5 yrs supervisory/management banking
experience in service and operations roles with working knowledge of Bank’s
systems and procedures, The ability to meet tight deadlines and to satisfy
customer service requirements in an environment faced with a wide variety of
problems and unexpected challenges, Understanding of the interface between
frontline service, responsive sales and support functions, Customer
service-orientated and self-motivated, Results orientated, driven to realise
business service objectives in the centres, Able to demonstrate and motivate
new operational standards, Good verbal and
written communication skills, Team player – approachable, receptive to
ideas/feedback from others, Assertive – able to handle and mediate in conflict,
standby principles and put forward ideas despite opposition
Applicants are encouraged to apply by email and all attachments in email
applications must be saved in one file, Interested candidates who meet the
above requirements should send their applications together with detailed CV
with 3 traceable refs to The Head of Human Capital, Standard Bank Limited, P O
Box 30380, Lilongwe 3 www.standardbank.co.mw Email; sbmw.human@standardbank.co.mw Closing date for receiving applications is 19th
June, only shortlisted will be acknowledged
