Ronald McDonald House SEQ Administration Officer Ronald McDonald House South East Queensland Job Vacancy in Australia

Ronald McDonald
House South East Queensland (RMH SEQ) located at the Royal Brisbane and Women’s
Hospital Campus; Herston and at the Mater Hospital South Brisbane is seeking
the services of a full time Front Office Administration Officer.

RMH SEQ provides
accommodation at two locations in Brisbane for regional families of children
with serious illnesses or injuries who are being treated at either the Royal
Children’s hospital or at the Mater Children’s hospital. We also provide
support and accommodation for mothers who have been identified with a high risk
pregnancy.

The successful
applicant will be responsible for the delivery of service to a high standard
whilst working in a caring family environment.

This role requires
an organised individual able to maintain a high degree of professionalism and
confidentiality at all times whilst working closely with the families staying
at RMH SEQ on a daily basis. As a result of your experience you will have
a well developed understanding of the responsibilities associated with a busy
reception and administration area being able to prioritise work load and the
ability to perform all tasks required in a professional and courteous manner at
all times.

The successful
applicant will possess the following attributes and must address each of the
following criteria in their written applications:

Demonstrated
extensive experience in reception or administrative duties providing
a high level of customer service
Proficiency
in the application of computer software for use of customer relationship
management systems
Demonstrated
ability to work well under pressure and remain calm, and when necessary to
solve immediate problems in situations where precedents have not been set
and procedures not defined, ensuring a satisfactory outcome
Ability
to provide quality administrative services with a proven ability to manage
time and resources to achieve specific objectives, determine priorities
and meet deadlines with a minimum of supervision
High
level interpersonal, oral and written communication skills with the
ability to interact professionally and sensitively with all levels of
staff, guests and other stake holders including the general public
A
proven ability to work in a team and in an autonomous role whilst
being able to adhere to directives given by your
supervisor
Ability
to work 76 hours per fortnight with flexibility to work shifts on
weekdays, occasional weekends and public holidays at either of our house
locations

You will be
responsible for:

Being
the first point of contact and first impression of RMH SEQ
Delivering
an exceptional professional customer service to all our stake holders
Performing
reception duties in an efficient, professional, respectful and courteous
manner
All
administration tasks associated with a busy front office in a guest
accommodation service including the daily management of house
guests and their accounts and records, money handling, guest
requests and enquiries
Complying
with and adhering to Ronald McDonald House South East Queensland policies,
procedures, standards and legislation relevant to the role and work area.

Salary packaging is
available which includes Fringe Benefits associated with Not for Profit organisations.

A positive Notice
Blue Card for child related employment is a requirement; however this can be
applied for at time of job acceptance by successful applicant.

If you would like to
become a valued member of our team, please forward your resume together with a
covering letter which addresses the seven indicated selection criteria by email
or by Australia Post by close of business on Monday 2nd December 2013.

Administration
Coordinator SEQ

Ronald McDonald
House South East Queensland

PO Box 72

Royal Brisbane and
Women’s Hospital

Qld 4029

maree.provost@rmh.org.au

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