Job
Opportunity
Opportunity
ROLE:
Receptionist
LOCATION: Discover Rwanda Gisenyi Beach
REPORTING TO: Front Of House Supervisor
CLASSIFICATION: 6 months’ probation followed by performance review and fixed
term contract.
Receptionist
LOCATION: Discover Rwanda Gisenyi Beach
REPORTING TO: Front Of House Supervisor
CLASSIFICATION: 6 months’ probation followed by performance review and fixed
term contract.
POSITION SUMMARY:
Hostel
receptionists are res
receptionists are res
ponsible for welcoming guests, dealing with room bookings
and cancellations, and handling general requests made by guests during their
stay. The hostel receptionist should ensure that the guest is treated to the
highest standard possible during their stay.
KEY
RESPONSIBILITIES
DAILY DELIVERABLES
– To be present at the reception during the whole shift
– Welcoming guests on arrival
– Taking and responding to reservations by phone, e-mail, and face-to-face
– Room bookings
– Lunch and Dinner Bookings
– Tour bookings
– Checking guests into and out of the hotel, allocating rooms and handing out
keys
– Preparing bills and receive payments
– Support the recording of daily income and expenses
– Receiving and passing on messages to guests
– Dealing with special requests from guests (booking bus tickets or storing
valuables)
– Answering questions about facilities in the hostel and the surrounding area
– Handling complaints or problems and referring to management if unable to
resolve
– Collecting visitor feedback in comments book and other places
RESPONSIBILITIES
DAILY DELIVERABLES
– To be present at the reception during the whole shift
– Welcoming guests on arrival
– Taking and responding to reservations by phone, e-mail, and face-to-face
– Room bookings
– Lunch and Dinner Bookings
– Tour bookings
– Checking guests into and out of the hotel, allocating rooms and handing out
keys
– Preparing bills and receive payments
– Support the recording of daily income and expenses
– Receiving and passing on messages to guests
– Dealing with special requests from guests (booking bus tickets or storing
valuables)
– Answering questions about facilities in the hostel and the surrounding area
– Handling complaints or problems and referring to management if unable to
resolve
– Collecting visitor feedback in comments book and other places
SKILLS/EXPERIENCE:
– Excellent written and spoken communication skills
– Excellent spoken (and written) English and French Language
– Strong customer service skills preferably with previous experience in service
industry
– Friendly and professional telephone manner
– The ability to vary approach depending on the guest
– Patience and tact
– Ability to stay calm under pressure and multi-task
– Good problem solving skills
– Ability to use computerised technology
– Methodical approach to work
– Accuracy and attention to detail.
– Excellent written and spoken communication skills
– Excellent spoken (and written) English and French Language
– Strong customer service skills preferably with previous experience in service
industry
– Friendly and professional telephone manner
– The ability to vary approach depending on the guest
– Patience and tact
– Ability to stay calm under pressure and multi-task
– Good problem solving skills
– Ability to use computerised technology
– Methodical approach to work
– Accuracy and attention to detail.
HOW
TO APPLY
TO APPLY
Send your CV and application letter, to eugene.kabirigi@discoverrwanda.org
All applications must be received before 09:00AM on 21/12/2015
