About us
Founded in 1977 –
Paul-Tec Group is an innovative industry leader in the field of CCTV,
Intruder Alarm Systems and back to base monitoring solutions across
Australasia & China. We love security, innovation and we love
exceeding our customers’ expectations – it’s what we do! Join us and
work with leading edge technology while growing your career as part of our
dynamic team.
Your primary
responsibilities will include:
Team Management
Lead team of in
house security service technicians and external contractors with kindness and
respect while finding ways to challenge them to achieve KPI’s and to be their
best
- Train
and organize the team to complete service work in an efficient and effective
manner - Support
team members through enquiries, emergency calls, trouble-shooting, and
incoming information requests - Manage
suppliers, contractors and projects within Paul-Tec’s Total Quality
Management (TQM) Framework. - Support
technicians to follow company procedures, industry best practices and
standards.
Work Management
- Manage
Customer Service Relationship (CRM) tool, receive and reply to customer
requests for service calls in a timely manner. - Engage
with customers about service issues or queries, and work with sales staff
in setting managing job completion timeframes. - Manage
work distribution & orders, overall performance of technicians &
contractors with a view of achieving efficient service delivery and
satisfied customers - Establish
and maintain standards of performance, adherence safety policies and
procedures and compliance with regulatory requirements. - Ensure
timely invoicing of customers for installations, service calls and
completed works.
About you!
The key to success
in this exciting role is you!
If you have;
- Minimum
3 years of relevant work experience in the Security Industry and/ or
management experience in a service oriented industry (Essential) - Working
knowledge of operation of alarm panels, CCTV and related security
equipment - Ability
to work well with and organise a talented team of people - Strong
organisational stills, being able to proactively plan and schedule
projects and manage a systematic method of getting work done - Strong
project planning and time management skill - Good
judgement & ability to adapt quickly to change - Proficiency
in computer & smart phone applications - Customer
focused “can do” attitude – respectful and professional when
interacting with team members, customers, contractors, service providers
…then we look
forward to having you on our team!
To apply please
forward cover letter and a copy of your CV to joen@paul-tec.com.au
Please note: The
successful applicant must hold a current Security Industry Licence
Only short listed
candidates will be contacted.
Visit our
website: www.paul-tec.com.au
