Job
Description: Knowledge Management Specialist
Description: Knowledge Management Specialist
Mbere
na mbere abahinzi
na mbere abahinzi
Industry:
Non-profit/Agriculture.
Non-profit/Agriculture.
Function:
Administration/ Information technology
Administration/ Information technology
Employer:
One Acre Fund.
One Acre Fund.
Job
Location: Rubengera or Kigali,
Rwanda
Location: Rubengera or Kigali,
Rwanda
Deadline:
24th Feb 2017
24th Feb 2017
Commitment:
Minimum two years commitment, full time job
Minimum two years commitment, full time job
Who
We Are
We Are
One
Acre Fund, known as TUBURA in Rwanda, is an agricultural NGO that is innovating
a new way of helping farm families to achieve their full potential. In nine
years in Rwanda, we have grown to serve more than 100,000 farm families with
more than 1,000 full-time field staff. We are Rwanda’s fastest growing
professional organization. To help manage this growth, we are looking for Knowledge
Management Specialist to start as soon as possible.
Acre Fund, known as TUBURA in Rwanda, is an agricultural NGO that is innovating
a new way of helping farm families to achieve their full potential. In nine
years in Rwanda, we have grown to serve more than 100,000 farm families with
more than 1,000 full-time field staff. We are Rwanda’s fastest growing
professional organization. To help manage this growth, we are looking for Knowledge
Management Specialist to start as soon as possible.
Job
Description
Description
The
Knowledge Management (KM) Specialist will support knowledge sharing processes
across multiple countries and administrate the technical back- end of One Acre
Fund’s knowledge management software (Sprout via Igloo Communities). The KM
Specialist will play a vital role in ensuring knowledge and key information is
easily accessible and widely distributed across the organization, helping One
Acre Fund operate more intelligently and efficiently as we grow to serve one
million farmers by 2020.
Knowledge Management (KM) Specialist will support knowledge sharing processes
across multiple countries and administrate the technical back- end of One Acre
Fund’s knowledge management software (Sprout via Igloo Communities). The KM
Specialist will play a vital role in ensuring knowledge and key information is
easily accessible and widely distributed across the organization, helping One
Acre Fund operate more intelligently and efficiently as we grow to serve one
million farmers by 2020.
Specific
responsibilities:
responsibilities:
- The
KM Specialist will administrate the technical back-end of One Acre Fund’s
knowledge management software, including keeping the back-end user list
up-to-date, troubleshooting technical issues on the platform, and
maintaining the quality of internal blogs, wikis, pages, and navigation
structures. - The
KM Specialist will monitor the KM platform’s support email to answer staff
questions and requests, provide technical support, and troubleshoot
technical issues. The specialist also will liaise with the external software
development team to address broader site issues. - Write
and publish basic tutorials on how to use KM platform features. - The
KM Specialist will work with the Global Training and Development Team to
track KM site performance, plan and support tools and initiatives to
increase cross-organizational knowledge sharing, and document and
distribute knowledge sharing best practices. The KM Specialist will
provide additional support to the Training and HR departments to
facilitate distribution of training, policies, and key program
information. This role provides the opportunity to grow into the
organization-wide KM strategic lead over time.
Career
Growth and Development
Growth and Development
One
Acre Fund invests in building management and leadership skills. Your manager
will invest significant time in your career development. We provide
constant, actionable feedback delivered through mentorship and
through regular management consulting-style career reviews. We also have
regular one-on-one meetings, where we listen to and discuss career goals,
and work collaboratively to craft roles that each person can be passionate
about. Because of our rapid growth, we constantly have new high-level
roles opening up and opportunities in many functions. This results in fast
career growth for our staff.
Acre Fund invests in building management and leadership skills. Your manager
will invest significant time in your career development. We provide
constant, actionable feedback delivered through mentorship and
through regular management consulting-style career reviews. We also have
regular one-on-one meetings, where we listen to and discuss career goals,
and work collaboratively to craft roles that each person can be passionate
about. Because of our rapid growth, we constantly have new high-level
roles opening up and opportunities in many functions. This results in fast
career growth for our staff.
Qualifications
We
are seeking an exceptional individual with 2-4+ years of work experience in
knowledge management or information technology. Candidates who fit the
following criteria are strongly encouraged to apply:
are seeking an exceptional individual with 2-4+ years of work experience in
knowledge management or information technology. Candidates who fit the
following criteria are strongly encouraged to apply:
Required:
- Very
strong technical skills, including the ability to troubleshoot, solve and,
as needed, escalate technical issues on our internal, web-based KM
platform. - Exceptional
organization and information synthesizing skills, with a demonstrated high
quality of work and a strong attention to detail. - Excellent
customer service demeanor, both in-person and over email. - Experience
managing large-scale databases and tracking website analytics and key
performance indicators. - Basic
or advanced knowledge of HTML. - Proactive
problem solver and ability to think critically. - Integrity,
positive attitude, and friendly demeanor. - Can-do
attitude and a willingness to learn and expand technical and project
management skills. - Passionate
about serving smallholder farmers. - Language:
Strong English-language writing skills required. Swahili, French, or
Kinyarwanda desirable.
Desired:
- Relevant
work experience in a knowledge management or information technology role. - Knowledge
of Google Analytics; experience in Google Drive. - Technical
writing experience. - Top-performing
undergraduate degree in information management or other relevant fields
from a recognized university (please include grades and test scores on
your resume) - Leadership
experience at work, or outside of work. - Proven
ability to set and meet targets on the job.
If
you have these skills and experiences in these areas, please highlight them on
your cover letter and resume.
you have these skills and experiences in these areas, please highlight them on
your cover letter and resume.
Preferred
Start Date:
Start Date:
Immediate
To
Apply
Apply
Please
click on this link:
click on this link:
You
will be prompted to a form that must be completed. At the end of the form
you will have the opportunity to write a motivational letter and upload your
CV.
will be prompted to a form that must be completed. At the end of the form
you will have the opportunity to write a motivational letter and upload your
CV.
We
are offering a world class professional and international environment that
focuses on your career development and are looking forward to receiving your
application.
are offering a world class professional and international environment that
focuses on your career development and are looking forward to receiving your
application.
Please
Note: One Acre Fund will never ask you for money in return for advancement in
the recruitment process or for being offered a position. If you are being
approached by someone demanding money, please do not hesitate to report this to
the Tubura HR Hotline: 0785443136 (Please do not use this number for any
purpose other than reporting fraud attempts).
Note: One Acre Fund will never ask you for money in return for advancement in
the recruitment process or for being offered a position. If you are being
approached by someone demanding money, please do not hesitate to report this to
the Tubura HR Hotline: 0785443136 (Please do not use this number for any
purpose other than reporting fraud attempts).
One
Acre Fund is an equal opportunity employer; all candidates with legal working
age will receive consideration for employment without regard to race, colour,
region, sex, disability status or any other characteristic protected by the
law.
Acre Fund is an equal opportunity employer; all candidates with legal working
age will receive consideration for employment without regard to race, colour,
region, sex, disability status or any other characteristic protected by the
law.
