Mobisol Customer Care Officer Job Vacancy in Rwanda

Job Advert: Customer Care Officer

Company Description:

Mobisol is a leading German company selling Solar
Home Systems (SHS). Founded in 2011, the company is dedicated to deliver a
clean and affordable alternative to fossil fuels for low-income households
without access to reliable energy. Our products combine solar energy with
innovative mobile technology and micro-finance. Mobisol has currently
installed over 20.000 systems in Tanzania and Rwanda and is scaling up
rapidly. We aim to reach hundreds of thousands of households to stimulate
economic and social development in East Africa while contributing to global
environmental protection.

Mobisol expanded to Rwanda in early 2014 and has
since proved that solar home systems are an ideal solution for off-grid
electrification. Mobisol’s proprietary solar home system (SHS) can
power light bulbs, mobile chargers, radios, televisions, and even
refrigerators. It can be paid off in installments as low as 399 Frws
per day. Please read more about Mobisol at www.plugintheworld.com

Building on the success story of Mobisol Rwanda
Ltd., we seek to recruit one (1) Customer Care (CC) Officer.

Department	Country Office, National Hub, Customer Care
Level	Officer
Description	The Customer Care Officer is responsible for handling customer calls (in- and outbound) to provide information and customer support such as the remote troubleshooting of technical and service-related issues.
Activities	Responsibilities: Handle a high volume of inbound calls from customers with varying levels of questions and concerns Conduct outbound calls to gather customer’s feedback for Mobisol’s customer satisfaction surveys Resolve customer’s questions and concerns using a computerized system Forward customer’s questions and concerns to the responsible department, if the problem cannot be solved by customer care
Requirements	Bachelor’s degree in Arts or Social Sciences Advanced knowledge of Excel spread sheets and data entry skills Minimum experience of one year in customer service in a call centre environment and/or in a high call volume environment Experience assisting customers/clients with escalated issues Proven critical thinking skills that demonstrate fact finding/analysis and sound decision making Detail oriented and well-organized High level of self-motivation Ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy and quality at all times Open to work in a flexible and creative work environment with fast-evolving operations Fluency in English and Kinyarwanda.

HOW TO APPLY:

Interested applicants should submit an application
letter, resume/CV (ONLY in English), 3 relevant traceable referees
with their day time telephone contacts, and copies of degrees to: hr_rw@plugintheworld.com and Cc:
timothy.kabagambe@plugintheworld.com
Hard copy applications are NOT accepted.

The Subject of the email should be ‘’CC Officer’’

Deadline:
December 04, 2015 at 5h00pm Local time.

Only shortlisted candidates will be contacted.

Date at Kigali on November 20th, 2015

Human Resources Officer,

Mobisol Rwanda Ltd.