The
main focus of the Guest Relations Manager is to drive Guest Satisfaction across
all areas of the Dealership
main focus of the Guest Relations Manager is to drive Guest Satisfaction across
all areas of the Dealership
Key
job functions:
job functions:
- Gathering
information to identify key areas of process improvement which influence
guest satisfaction and making recommendations to management - Facilitating
conflict resolution by acting as liaison between guests and internal
departments - Actioning
guest feedback - Conduct
regular departmental CS focus meetings - Conduct
follow up sales and service calls - Support
the management and resolution of all complaints - Investigate
recurring concerns, identify root cause, implement action plan and measure
success. - Conduct
In-house Guest Relations and Satisfaction Training on behalf of the
Dealership - Ability
to utilise a ‘Good Will’ budget effectively with the objective of
maximising guest retention.
Essential
Skills:
Skills:
- Minimum
2 years experience in a similar role or extensive experience in a Guest
Service/Relations role in the automotive industry - Highly
developed knowledge of the automotive industry gained from a dealership
perspective - High
level of communication skills - Ability
to build effective relationships with guests resulting in sales - Good
working knowledge of Dealership processes - Excellent
telephone technique and ability to profile guest needs - Effective
leadership skills - Ability
to contribute to building a positive team spirit
Desired
Skills
Skills
- Tertiary
qualifications in Business / Marketing / Public Relations or related discipline. - Sound
knowledge of the Microsoft Office suite
If you wish to apply please email a
copy of your resume to lenl@hpmg.com.au
copy of your resume to lenl@hpmg.com.au