EGG-energy ,Technical Manager Job Vacancy in Tanzania

Job
description

This is a unique
opportunity to join EGG-energy Tanzania an innovative, ambitious organization,
which plans to distribute rent-to-own solar home systems at scale across
Tanzania, bringing electricity to rural households and reducing reliance on
fuels such as kerosene. The applicant must be a forward thinking and
enthusiastic self- starter, willing to act on their own initiative and as part
of a small team. The successful ca
ndidate will enjoy the challenge of helping
an emerging organisation develop and must be personally committed to our
mission and objectives.

About us

We are a business
with a social objective working at the crossroads of solar energy and financial
inclusion to make efficient, high-quality sustainable energy solutions available
to off-grid Tanzanians. We are developing sales and marketing techniques,
management systems, a distribution network, and a financing program—all
coordinated by an innovative IT system—to efficiently deliver rent-to-own solar
energy to customers living off the grid. We focus on the areas of the value
chain where energy technology companies are struggling the most and require
on-the-ground operational capacity.

Mission for
this post

We are looking for a
detail-orientated Technical Manager to develop and manage our mobile phone
network connected rent-to-own domestic and business solar home systems. The
role of the Technical Manager also involves the planning, direction and
integration of payment methods using mobile money with our rent-to-own systems.
Finally you will assist EGG-energy in its ongoing use of technology to support
almost every area of our business model from the use of tablets for customer
presentations and smart phones for data collection from initial prospect
information through credit assessments to final system installation.

You will work
closely with the CEO and COO to design and implement our technical and ICT
strategies and activities according to strict deadlines and within budget. This
includes acquiring resources and coordinating the efforts of team members and
third-party contractors or consultants in order to deliver results according to
the plan. You will be based in Dar with some travel to the Regions we operate
in.

We are growing fast
and we review our staffing structure on a regular basis in order to ensure that
it meets our needs most effectively. Job descriptions may need to be amended as
new projects start and more people are recruited. This may result in new
responsibilities being taken on, responsibilities being passed on to others and
line management being transferred.

Experience/Skills/Qualifications

Essential

Degree
in relevant field of study

Minimum
two years supervisory and management experience

Two
years direct work experience in an ICT project management capacity,
including all aspects of process development and execution

Experience
in managing and motivating teams with a demonstrated track record in
building the capacity of individuals and groups and performance management

Experience
and skills in product sourcing, validation, assessment or testing

Demonstrated
ICT management skills and ability to prepare, manage and monitor budgets

Excellent
oral and written English.

Excellent
communication skills with the ability to engage and interact with people
at all levels

Knowledge
and enthusiasm of solar energy and the renewables sector

Excellent
IT skills including strong familiarity with proprietary software and
demonstrable experience

Can
conform to shifting priorities, demands and timelines through analytical
and problem-solving

capabilities.

Reacts
to business adjustments and alterations

promptly and
efficiently

Flexible
during times of change

Persuasive,
encouraging, and motivating

Strong
written and oral communication skills

Strong
interpersonal skills

Ability
to effectively prioritise and execute tasks in a high-pressure environment
is crucial

Duties and
Responsibilities

Mobile
Connected Solar Home Systems – Product Management (50%)

Test,
validate, and improve hardware solar home system units provided by
multiple vendors for both domestic and business use.

Test,
validate, and improve software systems for solar home system units
provided by our vendors for both domestic and business use

Look
for new product partners and assist CEO and COO in determining future
product strategy for EGG-energy.

Specify
maintenance and servicing standards and procedures for EGG-energy solar
systems.

Specify
installation standards and procedures for EGG-energy solar systems.

Establish
resource requirement to fulfil installation, maintenance and servicing
standards both directly employed and contracted out

Organize,
design and assist in the delivering of both solar hardware and software
training for EGG-energy and contract Technicians.

Organize,
design and assist in the delivering of training for EGG-energy and
contract Technicians on proper solar installation, safety, maintenance and
customer service.

Ensure
that directly employed Technicians are collecting all necessary data in
the field and that it is accurately entered onto smart phones/tablets and
downloaded immediately to head office for processing, analysis, corrective
action, etc.

Ensure
safe and secure working environment for field based Technicians

To
assist COO to ensure there are always sufficient stock to fulfil
installation and maintenance of solar home systems.

Ensure
regular communication with the field based Technicians and contractors

Develop
and deliver progress reports, proposals, requirements documentation, and
presentations with regard to installation and maintenance of solar home
systems

Determine
the frequency and content of status reports from the technical teams,
analyze results, and troubleshoot problem areas.

Proactively
manage changes in technical activity, identify potential crises, and
devise contingency plans

Coach,
mentor, and motivate technical team members, partners and contractors,
andinfluence them to take positive action and accountability for their
assigned work

Build,
develop, and grow any business relationships vital to the success of the
technical component of EGG-energy’s business

Proactively
analyse customer solar home system diagnostic data and instigate
corrective action to mitigate system failure or distress.

Information
Technology (40%)

Develop
and maintain mobile applications used to oversee EGG sales, credit
assessments, installation, and maintenance processes

Develop
interface of EGG-energy systems with mobile money providers to match
customer systems with monthly payments

Collect
and analyse data coming from EGG-energy mobile applications and installed
systems, and find ways to use this to improve our business processes

Assist
with the development and implement of ICT strategy for rapid scale up in
support of sales of rent-to-own solar home systems

Constantly
strive to improve, amend and adapt ICT operations where necessary to
maximise performance and exceed expectations

HR Management
(5%)

Support
the Technical and IT Teams as directed by the CEO and COO

Other (5%)

Other
duties may be required from time to time, including responsibilities which
require work on weekends and holidays
Serve
as a role model at all times, personally embodying the Company’s
objectives and values for all staff, volunteers and external audiences