Job
description
Wilderness Safaris
Botswana is looking for 2 (two) suitable individuals who are self- motivated team
players and are dedicated, enthusiastic, committed to providing excellent
service within a high pressure environment. The individuals should have the
ability to interact well with guests from all parts of the world as well as the
ability to form good relationships with c
amp management and staff . We wish to
invite suitably qualified candidates to apply for the below position.
LODGE
MANAGER X2
Requirements
Purpose
of the Job
Job
Description:
The Lodge Manager is responsible for maintaining the smooth operation of a
luxury safari lodge. To provide leadership to staff , maintain lodge facilities
and provide a level of hospitality which meets the company’s minimum standards.
The Lodge
Manager is responsible for the following:
- Ensure
and provide flawless, upscale, professional and high class guest service
experiences. - Analyse
customer feedback and provide strategic direction to continuously improve
overall rating. - Expect
and react promptly to guests’ requirements and inquires. - Oversee
and coordinate all arrivals and departures of all camp guests. - Coordinate
and manage communication between guests and staff and follow up to ensure
complete service recovery. - Direct,
coach and manage camp employees to ensure all standards and operating
procedures are adhered to. - Maintaining
all aspects of facilities and assets in the camp and back of house through
best practice of hygiene and safety standards for both guests and staff . - Ensuring
the maintenance and ongoing development of the Environmental Management
Plan within the set framework.
Qualifications
and Requirements:
- Degree
in hospitality management or equivalent. - Proven
working experience in the hospitality field for a minimum of five years. - Ability
to work flexible hours.
Competencies:
- Outstanding
communication skills. - Service
excellence (Desire to enhance Guest Experience). - Integrity.
- Problem
solving. - Empathy.
- Organisational
Skills.
Company
profile
ecotourism company that exists to protect pristine wilderness areas and the
flora and fauna that they support. We believe that in protecting these areas,
and including the local communities in this process, we will make a difference
to Africa and ultimately the world.
Closing
date and application instructions
Only candidates who
meet the above requirements need to apply enclosing a current curriculum vitae
and certified copies of certificates: please indicate the position in the email
subject line.
Email: recruitment@wilderness.co.bw
Closing
Date: 17h00 on
Monday
12th of October 2015
PLEASE NOTE
THAT ONLY SHORTLISTED CANDIDATES WILL BE COMMUNICATED WITH.