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The impact of information technology on customer’s satisfaction and profitability in Nigeria banking industry (A case study of Zenith Bank Asaba)

Othuke Andrew Akpeli02 mins

Table of Contents
Abstract
CHAPTER ONE: INTRODUCTION
Background of the study
Statement of the problem
Objective of the study

Research questions
Research hypotheses
Significance of the study
Scope of the study
Limitations of the study
Definition of terms
CHAPTER TWO: REVIEW OF RELATED LITERATURE
The concept of information technology
Information technology and management information system
Purpose of information technology in as organization
Importance of information technology
Information technology and the Nigerian banking environment
Technology and banks’ transformation
Customer’s satisfaction
Customer’s satisfaction in banks
Effect of information technology on customer’s satisfaction in NIGERIA financial institution
The concept of profitability
Profitability of the Nigerian banking industry
Relationship between profitability and customer’s satisfaction
CHAPTER THREE: RESEARCH METHODOLOGY
Research design
Population of the study
Sampling technique of the study
Sources of data
Method of data analysis
Decision rule

 CHAPTER FOUR: PRESENTATION
AND ANALYSIS OF DATA
Data presentation
Data analysis
CHAPTER FIVE:
SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATION
Summary of findings
Conclusion
Recommendations
Bibliography
Appendix
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