SunnyMoney Malawi – Call Centre Agent
We are looking for a dynamic, business sales minded individual to work at our
Call Centre and to answer all phone queries coming from the South Region and
carry out phone activities related to our school campaigns and agents support.
Experience / Skills / Qualifications
- One year
experience of working for a customer focused, direct marketing, call
centre or similar activities. - Able to
carry out 500 phone calls per week, every week. - Experience
of integrated telecommunications and ERP systems e.g. Sales Force,
Microsoft Dynamics, Sage, etc. - Excellent
communication skills with the ability to engage and interact with people
at all levels. - Excellent
IT skills. - Fluency in
English and Chichewa.
Desirable
- Knowledge
and experience of project implementation in a business context. - Knowledge
and enthusiasm of solar energy and the renewable sector. - Experience
and knowledge of social marketing and business administration. - Knowledge
of Malawian main languages other than Chichewa. - Demonstrated
financial management skills and ability to prepare, manage and monitor
budgets.
Duties and Responsibilities
- Ensure
timely and efficient management and implementation of outbound calls prior,
during and after school campaign activities to maximise impact and sales. - Process all
inbound head teacher, agent and client phone queries - Maintain
ERP systems in support of school campaign and agent sales - Plan and
organize all data collection and storage in pursuance of direct sales to
schools throughout Malawi - Maintain
database of local agents recruited by sales team to sell our solar
products and deal with the ongoing demand once they have left the area. - Provide
phone support to sales team and sales estimates prior deliveries. - Provide
statistical information and analysis from database to support compliance
requirements of donors. - Other
duties may be required from time to time, including responsibilities which
require work on weekends and holidays together with travel to the field. - Serve as a
role model at all times, personally embodying our mission and values for
all staff, volunteers and external audiences.
Terms and conditions
- Full-time
12 months contract - Probationary
period: three months after which there will be a review and confirmation
in post or otherwise - Notice
period: one week within probationary period, one month thereafter. - Local
salary range commensurate with work experience - Annual
leave: 15 days - Opportunities
for training and personal development will be made available.
How to apply:
Interested applicants please email CV together with a covering letter which
explains how you meet the criteria in this job description to:
smmalawi@yahoo.com
Important: Please entitle your email subject line with: Your name, position
title and save letter together with CV in one attached file. No need to send
copies of diplomas at this moment.
Deadline for applicants: 18 January 2015
