Deadline of this Job:
5th August 2016
Duty Station:
Arua, Bundibugyo, Fortportal, Gulu, Hoima, Ibanda, Iganga, Ishaka, Isingiro,
Jinja, Kabale, Kagadi, Kamuli, Kamwenge, Kapchorwa, Kasese, Katakwi, Kayunga,
Kiboga, Kotido, Kumi, Kyotera, Lira, Luweero, Lyantonde, Masaka, Masindi,
Mbale, Mbarara, Mityana, Mubende, Mukono, Ntun
gamo, Mpigi, Rukungiri, Rushere,
Soroti, Tororo, Wakiso, Uganda
Job details:
Reports to: (Regional) Sales Manager
About US:
SolarNow is a distribution and finance company that sells high quality solar
product and appliances to households and businesses in Uganda. The company
started in 2011 and has since opened 36 branches throughout Uganda, employs
around 250 people. Expansion into other countries is planned for 2016.
Job Summary: The Client Service Officer will identify potential buyers
of Solar Now products, do installations and offer client satisfaction in
accordance with Solar Now Standard Operational Procedures.
Key Duties and Responsibilities:
- Responsible
for sales, installation & client relationships - The
Client Service Officer will market for Solar Now products through
generating quality leads by contacting potential buyers of solar systems
and fill in the lead form. - Lead
Conversation: Follow-up on Branch leads (after 1 week) & HQ leads
(within 24 hours, from Incoming Media; references, no depositors,
rejections and others). Note comments in SAS for easy follow up. - Client
follow-up: Contact existing clients and offer/get: Replacements; Upgrades;
Referrals. - Assessment:
Fill in the application form and terms, make quotations and decide on
payment terms with the client - The
Client Service Officer will assess credit applicants - Receive
systems and other products for the branch from Logistics - Carry
out installations following proper Solar Now procedures - Offer
timely support to the Service team in preventing and solving cases.
Key Result Areas / KPIs: The Client Service Officer Job has a target of hitting
12 Million per month.
Qualifications, Skills and Experience:
- The
applicants for the 15 Client Service Officer jobs must hold Degrees in
Marketing OR electrical engineering OR equivalent - Technical
(solar) experience is an advantage (technical diploma holders are
encouraged to apply) - Growth
opportunities to Branch Team Leader positions possible for high performers - Suitable
candidates must speak the native language in the specified region - Be
ready to live and work in the region (Please check top of advert for duty
station)
fit with SolarNow Values:
- Keen
attention to detail - Good
communication and reporting skills - Able
to work with minimum supervision - Good
team player
Job Terms and Conditions: SolarNow offers industry standard remuneration
and other benefits (health insurance, lunch, etc.).
Job application procedure
All suitably qualified and interested candidates are encouraged to send their
applications to the Human Resource Manager, SolarNow Uganda Services via
e-mail, recruitmentug@solarnow.eu, including their updated CVs (no other
documents).
