Our
client a leading outsourcing BPO is looking to fill the above position in
Rwanda;
client a leading outsourcing BPO is looking to fill the above position in
Rwanda;
Duties
and Responsibilities:
and Responsibilities:
- Manage performance
parameters i.e P & L, Attrition & Cash flow. - Supports and manages teams
on day to day basis. - Provide leadership at the
site level and be responsible for the P & L of the site. - Work closely with the site
management team under him and the corporate team to ensure effective
day- to –day running of the site / center. - Responsible for the daily
operation and productivity of assigned projects. - Administer organization’s
policies and procedures consistent with sound judgment and an element of
fairness. - Ensure agents and other
employees have a clear understanding of goals and performance
expectations. - Conduct root cause
analysis to identify performance improvement areas. - Interacts actively with the
clients at an operational level.
Qualifications
and Skills:
and Skills:
- Must be a graduate.
- 10+ years of relevant
work experience in a BPO. - Demonstrates knowledge and
understanding of products and services available to the customer. - Good communication Skills.
- Excellent management and
leadership skills. - Should be proactive.
- Excellent decision making
ability.
How to
Apply:
Apply:
Please
follow the instructions as stated below as failure to do so could lead to
disqualification.
follow the instructions as stated below as failure to do so could lead to
disqualification.
1. Send
an Application letter and CV/Resume.
an Application letter and CV/Resume.
2. Merge
these two documents into one document in either word or pdf format.
these two documents into one document in either word or pdf format.
3. Do not
attach or send any scanned documents; these are sometimes too large for our
inbox.
attach or send any scanned documents; these are sometimes too large for our
inbox.
4.
Include the job title and/or reference number in the subject line of the email
address and send your application by email to bpojobs@nftconsult.com
Include the job title and/or reference number in the subject line of the email
address and send your application by email to bpojobs@nftconsult.com
5. Only successful
candidates will be contacted. For all other inquiries please contact our
offices directly.
candidates will be contacted. For all other inquiries please contact our
offices directly.
Application
Deadline: 23 November 2012
Deadline: 23 November 2012
