Closing
date: 24 Jun 2015
date: 24 Jun 2015
POSITION
ANNOUNCEMENT
ANNOUNCEMENT
Rwanda
Country Programme, Kigali Rwanda
Country Programme, Kigali Rwanda
BACKGROUND:
Save
the Children is the world’s leading independent organization for children. We
work in 120 countries. We work together, with partners, to inspire
breakthroughs in the way the world treats children and to achieve immediate and
lasting change in their lives. Save the Children works in seven regions in
Rwanda with a current staff complement of approximately 80 staff. SCI
the Children is the world’s leading independent organization for children. We
work in 120 countries. We work together, with partners, to inspire
breakthroughs in the way the world treats children and to achieve immediate and
lasting change in their lives. Save the Children works in seven regions in
Rwanda with a current staff complement of approximately 80 staff. SCI
Rwanda
Country Office would like to provide an opportunity for internship to promising
young Rwandan Nationals professionals to build their capacity.
Title:IT Intern Place of
Work: Rwanda Country Office Reports to: IT Officer
Work: Rwanda Country Office Reports to: IT Officer
Tentative
start date:
End June 2015
start date:
End June 2015
PURPOSE
OF POSITION:
OF POSITION:
Reporting
to the IT Officer (ITO), the job holder will be responsible for overseeing all
information technology within the Rwanda Country Office under supervision of
ITO and ensure high delivery of IT services that ensure the capture, storage
and processing of data. This will include responding to IT support requests via
the helpdesk email system, phone call or verbal reports and trouble shooting.
to the IT Officer (ITO), the job holder will be responsible for overseeing all
information technology within the Rwanda Country Office under supervision of
ITO and ensure high delivery of IT services that ensure the capture, storage
and processing of data. This will include responding to IT support requests via
the helpdesk email system, phone call or verbal reports and trouble shooting.
MAJOR
RESPONSIBILITIES:
RESPONSIBILITIES:
IT
Strategy & Support
Strategy & Support
·
Provide client support and technical issue resolution via E-Mail, phone and
JIRA (helpdesk system) for but not limited to E-mail, FMS, AMS & OneNet.
Provide client support and technical issue resolution via E-Mail, phone and
JIRA (helpdesk system) for but not limited to E-mail, FMS, AMS & OneNet.
·
Maintain optimal functioning of Internet link, security and integrity of all
operating systems and servers at all times
Maintain optimal functioning of Internet link, security and integrity of all
operating systems and servers at all times
·
Administrate the Caller User Group with the Communication Service Provider
Administrate the Caller User Group with the Communication Service Provider
·
Provide and maintain network accounts and fool proof passwords as required
Provide and maintain network accounts and fool proof passwords as required
·
Advise staff of security breaches and/or changes in password or security status
Advise staff of security breaches and/or changes in password or security status
·
Consult with systems users, and management to establish requirements for new
systems or modifications
Consult with systems users, and management to establish requirements for new
systems or modifications
·
Ensure technology is accessible and equipped with current hardware and software
either through research or engagement with the IT Officer
Ensure technology is accessible and equipped with current hardware and software
either through research or engagement with the IT Officer
·
Prepare evaluations of software or hardware, and recommend improvements or
upgrades.
Prepare evaluations of software or hardware, and recommend improvements or
upgrades.
·
Maintain wired and wireless networks, desktop and server computers, computer
peripheral equipment e.g. printers, scanners, projectors and whiteboards
Maintain wired and wireless networks, desktop and server computers, computer
peripheral equipment e.g. printers, scanners, projectors and whiteboards
·
Identify and prepare hardware for disposal when appropriate
Identify and prepare hardware for disposal when appropriate
·
Ensure hardware is stripped and secured before disposal
Ensure hardware is stripped and secured before disposal
·
Ensure the Country office adheres to the data backup strategy that guarantees
business continuity in case of disaster
Ensure the Country office adheres to the data backup strategy that guarantees
business continuity in case of disaster
IT
Vendors relationship
Vendors relationship
·
Manage information systems personnel and contractors to design, develop,
implement, operate and administer computer and telecommunications software,
networks and information systems under guidance from the ITO.
Manage information systems personnel and contractors to design, develop,
implement, operate and administer computer and telecommunications software,
networks and information systems under guidance from the ITO.
·
Refer major hardware or software problems or defective products to vendors or
technicians for service.
Refer major hardware or software problems or defective products to vendors or
technicians for service.
IT
Training
Training
·
Provide training materials and procedures, and actual training to users in the
proper use of hardware and software.
Provide training materials and procedures, and actual training to users in the
proper use of hardware and software.
·
Provide orientation to new users on existing technology
Provide orientation to new users on existing technology
·
Responsible for building the capacity of staff on usage of IT operating
systems/applications at Country office.
Responsible for building the capacity of staff on usage of IT operating
systems/applications at Country office.
IT
Reporting
Reporting
·
Report directly to Literacy Boost Manager and for technical aspects to IT
Officer
Report directly to Literacy Boost Manager and for technical aspects to IT
Officer
JOB
REQUIREMENTS:
REQUIREMENTS:
·
Minimum degree in Computer Science or related field.
Minimum degree in Computer Science or related field.
·
Familiarity with network infrastructure and operating systems
Familiarity with network infrastructure and operating systems
·
Knowledge to operate most ICT and office equipment
Knowledge to operate most ICT and office equipment
·
Good interpersonal skills with the ability to communicate and negotiate clearly
and effectively at all levels, taking into account cultural and language
difficulties. Tact and diplomacy are essential.
Good interpersonal skills with the ability to communicate and negotiate clearly
and effectively at all levels, taking into account cultural and language
difficulties. Tact and diplomacy are essential.
·
The ability to work closely in a team, patience, adaptable, flexible, ability
to improvise and work in an environment that is often stressful and potentially
volatile.
The ability to work closely in a team, patience, adaptable, flexible, ability
to improvise and work in an environment that is often stressful and potentially
volatile.
·
Sensitive to issues affecting children and committed to Save the Children Child
Safeguarding Policy.
Sensitive to issues affecting children and committed to Save the Children Child
Safeguarding Policy.
·
Fluent in spoken and written English.
Fluent in spoken and written English.
·
Commitment to Save the Children values
Commitment to Save the Children values
REQUIRED
SKILLS AND BEHAVIOURS FOR ALL THE POSITIONS (our Values in Practice)
SKILLS AND BEHAVIOURS FOR ALL THE POSITIONS (our Values in Practice)
Accountability:
·
Holds self-accountable for making decisions, managing resources efficiently,
achieving and role modelling Save the Children values
Holds self-accountable for making decisions, managing resources efficiently,
achieving and role modelling Save the Children values
·
Holds the team and partners accountable to deliver on their responsibilities –
giving them the freedom to deliver in the best way they see fit, providing the
necessary development to improve performance and applying appropriate
consequences when results are not achieved
Holds the team and partners accountable to deliver on their responsibilities –
giving them the freedom to deliver in the best way they see fit, providing the
necessary development to improve performance and applying appropriate
consequences when results are not achieved
·
Creates a managerial environment to lead, enable and maintain our culture of
child safeguarding
Creates a managerial environment to lead, enable and maintain our culture of
child safeguarding
Ambition:
- Sets
ambitious and challenging goals for themselves and their team, takes
responsibility for their own personal development and encourages their
team to do the same - Future
orientated, thinks strategically and on a global scale
Collaboration:
- Approachable,
good listener, easy to talk to; builds and maintains effective
relationships with colleagues, Members and external partners and
supporters - Values
diversity and different people’s perspectives, able to work
cross-culturally.
Creativity:
- Develops
and encourages new and innovative solutions - Cuts
away bureaucracy and encourages an entrepreneurial approach - Integrity:
- Honest,
encourages openness and transparency, builds trust and confidence - Displays
consistent excellent judgement
Code
of Conduct:
of Conduct:
Because
Save the Children’s work is based on deeply held values and principles, it is
essential that our commitment to children’s rights and humanitarian principles
is supported and demonstrated by all members of staff. Save the Children’s Code
of Conduct sets out the standards which all staff members must adhere to.
Save the Children’s work is based on deeply held values and principles, it is
essential that our commitment to children’s rights and humanitarian principles
is supported and demonstrated by all members of staff. Save the Children’s Code
of Conduct sets out the standards which all staff members must adhere to.
*Note
that only shortlisted candidates will be contacted.
that only shortlisted candidates will be contacted.
Interested
candidates should send an application letter plus an updated Curriculum Vitae
in English, including 3 names of professional referees to mailto: HR-Rwanda@savethechildren.org. The deadline for
receiving applications is 24th June 2015.
candidates should send an application letter plus an updated Curriculum Vitae
in English, including 3 names of professional referees to mailto: HR-Rwanda@savethechildren.org. The deadline for
receiving applications is 24th June 2015.
*Note
that only shortlisted candidates will be contacted.
that only shortlisted candidates will be contacted.
