Save
the Children is the world’s leading independent organisation for children. We
work in 120 countries. We save children’s lives; we fight for their rights; we
help them fulfill their potential.
We work together, with our partners, to inspire breakthroughs in the way the
world treats children and to achieve immediate and lasting change in their
lives.
the Children is the world’s leading independent organisation for children. We
work in 120 countries. We save children’s lives; we fight for their rights; we
help them fulfill their potential.
We work together, with our partners, to inspire breakthroughs in the way the
world treats children and to achieve immediate and lasting change in their
lives.
We
are recruiting to fill the position below:
are recruiting to fill the position below:
Job
Title: Community
Service Delivery Officer
Location: Lagos
Job Type: Full-time
Title: Community
Service Delivery Officer
Location: Lagos
Job Type: Full-time
The
Role
Role
- The
purpose of this role is to bridge the gap in household service delivery
under the RB and Save the Children’s Stop Diarrhoea Initiative (SDI)
project in Somolu LGA. - S/he
will monitor and supervise the Community Oriented Resource Persons (CORPs)
activities within the household and get feedback’s as part of the
Complaint Response Mechanism (CRM) from beneficiaries as well as provide
support during organize special group sessions in collaboration with the
community leaders and other stakeholders. - The
job holder must be ready to work as a team, multi task and also undertake
other support duties including, but not limited to arranging
meetings/workshops, data entry and reporting.
Key
Areas of Accountability and Service Delivery
Programmes:
Areas of Accountability and Service Delivery
Programmes:
- Plan
and coordinate CORPS monthly cluster meetings and document feed backs - Manage
the SDI CRM by updating feedback’s on database, collate, report and close
all complaints/feed backs timely. - Support
coordination of all elements of SDI related social accountability and CRM
to ensure standards and responsiveness of community structures around the
seven point plan - Support
the coordination of quarterly town hall meeting as part of the CRM - Support
refresher training’s of 300 CORPs on the use of counselling guide and
interpersonal communication skills - Take
regular stock of all SC procured commodities under the SDI project and
ensure no stock out at the health facilities and within households - Provide
administrative support to SAC Programme Teams including: preparing meeting
agendas, tracking actions and key dates and organising events,
meetings/workshop logistics e.g. booking venue/room, setting up conference
calls etc - Follow
up with partners and stakeholders on mutually agreed action points and
commitments with SDI - Process
payment, and payment requests for Partners as applicable - Develop
success/human interest stories around the SDI interventions and support
BCC to ensure publication on SDI quarterly Newsletter - Support
all SDI demand creation activities around the 7 point plan and align all
community structures’ events that promotes healthy behaviour - Coordinate
information required for the quarterly newsletter - Point
of contact to receive/send communication to/ from states on behalf of the
team - Receive
Finance request from programme teams, follow up authorization etc - Follow
up with partners on mutually agreed action points with SCI
SDI
Core Deliverables:
Core Deliverables:
- Conduct
advocacy visit to community stakeholders to foster good relationship - Coordination
of monthly CORPs Cluster meetings - Conduct
monthly Supportive Supervision of CORPs - Analyse
CORPs monthly activities and conduct a bi-monthly review by comparing
commodities supplied with beneficiary listed for verification - Liaise
with State and Somolu LGA actors and share progress report bi-annually - Collate
retrieved complaints and establish a data base for timely closure - Support
transportation and distribution of program materials to beneficiaries - All
official communication is copied to line manager and the relevant people.
Skills
and Experience
Administrative & General Skills:
and Experience
Administrative & General Skills:
- Level
of Education – A Master’s degree in Public Health, Sociology, Social Work,
Health Management, Nursing or Development Studies. - Minimum
of 4-7 years’ work experience in a similar role preferably within
National/INGO sector. - Ability
to manage competing priorities effectively in a constantly changing
environment, meet deadlines and work calmly under pressure - Strong
teamwork skills with the ability to both support colleagues and request
support as and when required. - Computer
literate and knowledge of Word, Excel, Power Points and statistical
applications
Skills
and Behaviours (Our Values in Practice)
Accountabilities:
and Behaviours (Our Values in Practice)
Accountabilities:
- Holds
self accountable for making decisions, managing resources efficiently,
achieving and role modelling Save the Children values - Holds
the team and partners accountable to deliver on their responsibilities –
giving them the freedom to deliver in the best way they see fit, providing
the necessary development to improve performance and applying appropriate
consequences when results are not achieved
Ambition:
- Sets
ambitious and challenging goals for themselves (and their team), takes
responsibility for their own personal development and encourages others to
do the same - Widely
shares their personal vision for Save the Children, engages and motivates
others - Future
orientated, thinks strategically
Collaboration:
- Builds
and maintains effective relationships, with their team, colleagues,
members and external partners and supporters - Values
diversity, sees it as a source of competitive strength - Approachable,
good listener, easy to talk to
Creativity:
- Develops
and encourages new and innovative solutions - Willing
to take disciplined risks
Integrity:
- Honest,
encourages openness and transparency; demonstrates highest levels of
integrity
Working
Contacts
Contacts
- Internal:
Regular liaison with the management teams in Lagos and States - External:
Contact with Somolu LGA, SC partners, Community structures (CORPs, PLACO
and WASHCOM)
How
to Apply
Interested and qualified candidates should:
Click here to apply
to Apply
Interested and qualified candidates should:
Click here to apply
Application
Deadline: 31st
August, 2017.
Deadline: 31st
August, 2017.
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