Real Food for Real Kids Client Services Representative Job Vacancy in Canada

and RRSP matching
• Incredibly inspiring work environment

Application Deadline: Friday June 13th, 2014

Anticipated Start Date: July 2nd, 2014

About Real Food for Real Kids:

Real Food for Real Kids (RFRK) is Canada’s leading healthy catering
company for kids, making the list of Canada’s 100 Best Workplaces for
two years running, and frequently winning awards of excellence with
the Green Toronto Awards. Everyday, we cook nutritious and delicious
hot lunches and snacks made fresh-from-scratch for over 10,000 kids in
child care centres, schools and camps throughout the GTA. We focus on
wholesome nutrition with as much Ontario-grown and organic food as
practical. Our mission is to enable and inspire healthy eating, and to
have a rockin’ good time while doing it! Does this resonate with you?

A Glimpse at the Client Services Representative (CSR) Role:

The CSR is a highly-motivated, positive, passionate and outgoing
over-achiever whose primary focuses are troubleshooting / processing
client requests and maintaining / growing relationships with new and
existing child care clients ? all the while exceeding their
expectations.You are a natural ‘people person’ and a confident
communicator who gets a kick out of helping people and impressing them
with your strong competencies.

In this role, you’d be kind of like a Real Food Super Hero; saving the
day (when needed) and helping caregivers navigate any obstacles they
may face throughout their journey with us (with a smile and a great
deal of patience and compassion, of course). As a CSR Super Star,
you’ll need to put yourself in the client’s shoes, with an eye towards
improving our food and services in ways that enhance the client’s
experience.

As part of the Client Services team, you will wear many hats and be
involved with numerous projects across the organization, so thinking
outside all boxes and a strong desire for client engagement and wowing
will set you apart from the rest!

The thing’s you’ll get paid to do:
• Be an exemplary first point of contact for your portfolio of clients
(email, phone, some fax, in-person)
• Provide excellent customer service, build genuine relationships,
respond expertly to questions and concerns and challenge clients’
assumptions about food
• Work with other departments to resolve issues, and develop
innovative solutions to improve RFRK’s service to clients
• Track and maintain detailed records of all communications with clients

The things you can’t believe you’ll be getting paid to do:
• Brightening people’s days
• Having a hand in reshaping the way children, families, and educators
eat and perceive food
• Help our community embrace real food and to create new healthy eating habits
• Putting your professional and personality strengths to work in a
growing and dynamic company
• Taste our nutritious and delicious foods on a daily basis!

Yes, it sounds like a lot, but anything less wouldn’t interest you!
You see the alchemy of these responsibilities, and the chance to take
a fast-growing company (on a world-changing mission) to new heights as
too good to pass up. RFRK is a merit-oriented, innovative, and very
exciting place to work. We’re looking for someone awesome to join the
Client Services team to help provide the best service possible to our
roster of outstanding child care clients! Are you up for the
challenge?

Qualifications:
• Computer adept, especially with Macs, MS Office, and databases
• Experience in a demanding customer service role
• Clear and confident communicator
• Valid Ontario Drivers License

Personal Attributes:
• Quick thinking self-starter
• Outstanding listening skills, patience and attention to detail
• Brings positive, tenacious energy to the workplace
• Takes a personal stand for healthfulness and is concerned about the
future of our food and our food systems
• Interested in cooking with whole foods and knowledge in nutrition
• Not bound by the status quo, but mindful to document and formalize
processes so systems and innovations take root and flourish
• Able to effectively collaborate with passionate, deeply opinionated
people to achieve excellent outcomes
• Able to handle multiple ongoing tasks with changing priorities
• Exceptionally strong time management and problem solving skills
• Able to bring suggested solutions when raising problems
• Crazy good sense of humour and your work proves it

To apply, email your résumé and cover letter (including salary
expectations) to:
superjobs@rfrk.com
…explaining why you’d be a great fit for this role. In the subject
line, please include “Client Services Representative: I read the whole
posting.” Don’t forget to tell us where you found this job posting.

RFRK is an equal opportunity employer. We strongly encourage
applications from diverse backgrounds and communities.

No phone calls, please. We’ll contact applicants that fit the bill,
and invite them in for an interview.

Thanks for your interest in Real Food for Real Kids!