Public
Safety Business Agency / Brisbane
- Permanent
Full Time - $98 184
– $105 283 p.a.
Would you like to be
exposed to a varied and large range of systems and technologies?
Would you like to
manage a team which strives to
become a centre of excellence in its support
obligations but also has a friendly and supportive culture?
If you answered yes
to the above questions then this job is for you!
Become the Manager
of our key senior technical resources in a 24×7 support team providing vital IT
systems support to emergency services including frontline ICT services for
police, fire and ambulance;
Know that you job
makes a difference to the community by empowering frontline staff to do their
job effectively in disaster events and emergency situations
- Provide
expert technical leadership and mentoring to a large group of ICT
professionals involved in the operational support and maintenance of a
diverse range of applications, databases and servers in multiple data
centre facilities infrastructure. - Perform
human resource management including workload planning to ensure adequate
resources are available to deliver operational support and maintenance
services to agreed Service Level Agreements. - Prioritise,
schedule and delegate competing deliverables across services including
incident resolution, problem management, service request fulfillment,
change management and projects. - Perform
continuous performance management of staff against agreed performance
plans to ensure continual professional development and to address
under-performance promptly. - Actively
participate in the identification and management of Command and Control
Centre related risks and issues. - Facilitate
skills transfer and training within the Systems Support and Response
environment. - Perform
continual process improvement to ensure efficient and effective local work
practices.
For further
information about this position and details on how to apply, please visit the
Queensland Government Smart Jobs and Careers website www.smartjobs.qld.gov.au.
Job Ad Reference: QLD/217663/16.
Closing Date: Thursday, 18 August 2016
