PM Resources Sdn Bhd,Pre-Sales Service Engineer Jobs in Malaysia

Our client is a US-based company that started their business as a small
subscription agency in 1944 and quickly became a pioneer in the library
services industry. They offer library resources to customers in academic,
medical, K–12, public libraries, law, corporate, and government markets. With
their e-resource management system, it supplies a fee-based online research
service with 375 full-text databases, a collection of 600,000-plus e-books,
subject indexes, point-of-care medical references, and an array of historical
digital archives. Due
to business expansion, they are seeking for a highly
qualified candidate to be part of their team.

Salary
Range: Up to RM 10,000 per month + Benefits

The Job:

The
Discovery Service Engineer (DSE) will report to the Singapore office and is
accountable for the articulation of technology and product positioning to both
business and technical users; able to identify all technical issues of assigned
accounts to assure complete customer satisfaction through all stages of the
sales process. DSE is also required to establish and maintain strong
relationships throughout the sales cycle.

Regional authoritative expert on technology
aspects of platform functionality, markets, trends

-Act
as the company’s technology champion for the South East Asian region. Stay
abreast of industry and technology trends. Conduct market research and
competitive intelligence.
-Flow
of feature enhancement requests from the field into Product Management and the
SDLC process.

Pre-sales customer presentations and meetings,
and RFIs/ RFPs

-Present
company’s technology solutions as well as new releases and future features.
-Conduct
sales presentations, focus groups, and other consultative customer requirements
gathering exercises via frequent web-based and on-site sessions.
-RFI/RFP
support.

Support the trial process and initial
post-sales support/ nurturing

-Perform
administration and configuration of customer interface profiles, and training
when appropriate.
-Library
web site integration which may include Widget development (small snippets of
HTML and JavaScript code), or use of the company’s API within custom web
applications (e.g.PHP).
-Troubleshoot
customer specific issues (e.g. ILS integrations).
-Assist
the Customer Satisfaction team on key accounts.

Relationships

-Establish
strong relationships with regional Sales and customer support teams, as well as
existing and prospective customers.
-Customers’
tech gurus at key accounts.
-Manage
relationships with key regional technology partners and vendors, when necessary.

Create and manage Sales support tools

-Build
demos: profiles, library web site integration samples, localised API app
samples (e.g. PHP), widgets (e.g. HTML/ JavaScript mini pages), etc.
-Create
PowerPoint presentations to convey technology concepts.

Author and assist with documentation to
support the regional pre-sales process

-Assist
Customer Satisfaction/ Success and Marketing with product marketing
deliverables and authoring content for FAQs, Help, customer communications, and
white papers.

Provide regular updates to the Service
Engineering management, keeping the flow of information and lines of
communication open.

The Person:

Candidate must possess at least Bachelor’s
Degree in Computer Science, Library Science or equivalent.
Minimum three (3) years of progressive
experience in Consulting, Product Management, or Sales; presentation in
Technology or software application products.
Knowledge or experience with Integrated
Library Systems (ILS), Institutional Repositories, or other closely
related web applications and/ or library technology products.
Knowledge in Integrated Library Systems (ILS)
products and protocols (e.g. Z39.50, OpenURL, NCIP).
Fluency in written and spoken English and
Malay.
Ability to travel approximately 50% within the
region to regional and international locations: customer sites,
conferences, and focus groups.
Required IT skills & knowledge: HTML and
JavaScript development, portal software (e.g. VuFInd, SharePoint),
Application Programming Interfaces (API) (e.g. PHP, Ruby, Java, C#,
ASP.Net), institutional repository software and standards (e.g. OAI-PMH)
Proficiency in large data files analysis (e.g.
MARC, XML) and manipulation.

click e-mail in strictest confidence with
full resume and salary details to:

PM Resources Sdn Bhd (Co. No. 466686-P)
Suite 7-5
Level 7
Wisma
UOA II
21
Jalan Pinang
50450
Kuala Lumpur
Malaysia
Telephone:
(603) 2713 6868
Facsimile:
(603) 2713 6869
Email: recruit@pm-resources.com