Agents in Nigeria
Job Title: Customer Service Agents
Location: Lagos
Phillips Outsourcing Services Nigeria Limited is the leading provider of
outsourcing services to multiple clients across a number of sectors in the
Nigerian economy.
Our client, a major telecom service provider in Nigeria is in need of Customer
Service Agents.
Thus, we are recruiting to fill the position:
Requirements
Basic understanding and knowledge of GSM market and Telecoms products and
services
It is required that each agent be bilingual with fluent spoken English language
and at least one major Nigerian language in addition. Additional language can
be one of Yoruba, Hausa, Ibo and Pidgin. The minority languages might come in
useful depending on the showroom location
Ability to use a computer is required. Passable typing skills ( at least 27
wpm).
Knowledge of Microsoft Office package.
Passion for customer satisfaction and service delivery (customer centric)
Good communication skills
Attention to detail
Empathetic
Patient
Excellent listening skills
Qualification
OND
Responsibilities
Attending to walk in customers
Excellent Customer Service
Must at all times deliver an extremely high level of customer service in an
efficient, friendly and professional manner
Customer Handling Time
All customers are to be served within the agreed time limits for both regular
and High Value Customers.
Reporting
Provide daily feedback on business activities.
Care of Company asset
Application Closing Date
28th May, 2013.
Application Method
Interested and qualified candidates should:
Click here to apply
