Job
description
Nando’s is looking for the very best
team oriented talented individuals to join our family. We are one of the
leading fast casual restaurant chains in the country and are famous for our
flame-grilled PERi-PERi chicken!
Our
people philosophy
We have a saying at Nando’s and it’s simply this: “Nando’s is not just about
the chicken. It’s never been just about the chicken. It’s about the people who
make the chicken.” Above everything, we have fun, work hard and our positive
attitude keeps us fired up!
So if you have
passion in your soul along with hospitality ex-PERi-ence, and you’re looking
for an opportunity to join a team that is on an entrepreneurial journey of
growth – then read on and maybe Nando’s is the right place for you.
Restaurant Specialist/Skills Trainer
The Restaurant Specialist
will be responsible for strengthening the operations of Botswana and South
African Nando’s portfolio by means of mentoring and coaching the Restaurant
Management on Generic Standard Operating Procedures and offering regular
training to the general restaurant staff , thereby ensuring standard quality
product and service.
Requirements
Duties/responsibilities:
- To
monitor the operational indicators of the restaurant, as well of the
auctioning of reports from the system auditors and communicate results to
the management team and develop & manage an action plan to improve
results and meet Nando’s standards - To
ensure that restaurants maintain clean and hygienic working environment at
all times according to Nando’s policies and procedures - To
ensure and facilitate compliance of all operational standards - Follow
the appropriate breach protocol in conjunction with the Operations Manager
in the event of non-compliance to brand standards - To
mentor restaurant managers in ensuring that corrective action to ensure
operational excellence is implemented - To
identify specific needs of the restaurant and facilitate the introduction
and support of representatives from other disciplines (such as marketing,
HR, Finance IT, etc.) - To
improve the different Audit results for the portfolio e.g. Mystery shopper
and Hygiene udits - Recommend
operational improvements where shortfalls are identified, to help improve
efficiency of operations - Assist
in sign off on new store openings and revamps - Identifying
operational skills needs and gaps and organizing training sessions - To
train, coach and guide all new Nandocas and Management on Nandos
procedures and policies through the Restaurant Management - To
ensure that staff is up to date with their training cycle
Qualifications/experience
Applicants must possess a Certificate or diploma in hospitality with at least
three years experience at Restaurant Management position or a senior position
in the Hospitality industry. A customer service background, and excellent
communication skills and must be a people’s person.
Company
profile
delicious Portuguese style casual dining experience. Nando’s originated in
South Africa in 1987 and operates in 30 countries around the world.
Establishing its flagship restaurant in African Mall in 1993, Nando’s Botswana
now has 15 restaurants nationwide with strong plans for continued growth.
Benefits
competitive salary commensurate with rates in the catering industry.
Closing
date and application instructions
The successful
applicant will undergo a 6 month probation before their appointment is
confirmed and must be prepared to work irregular hours, in line with the
hospitality industry. The post is tenable in Gaborone.
If
you feel you meet the above requirements and can make a positive contribution
to the company, then send your CV and covering letter to:
The Human Resources
Manager
Nando’s Botswana (Pty) Ltd,
P/Bag BO 270
Bontleng
Or hand-deliver to:
Plot 90,
Gaborone International Commerce Park
Or e-mail:
recruitment@nandos.co.bw
Only shortlisted
candidates will be responded to
CLOSING
DATE: Two weeks from date of publishing
