MultiChoice Uganda Limited (DSTV Pay TV Provider) ,Head of Retention Jobs in Uganda

Job Title: Head
of Retention

Organisation: MultiChoice Uganda Limited (DSTV Pay TV
Provider)

Duty
Station: Kampala, Uganda

Reports
to: Chief Marketing and
Commercial Officer (CMCO)

About US:

PricewaterhouseCoopers
Limited wishes to recruit for its Client, MultiChoice Uganda Limited which is a
leading operator of pa

y television in Uganda.

Job
Summary: The Head of
Retention will be responsible for managing all aspects of the business’
retention of subscribers through the development of an overall retention strategy for business growth and
overall coordination, functional management and leadership of all retention
activities of the business.

Key Duties and Responsibilities:

In charge of the design and implement
a customer retention strategy that is aligned to the business strategy;
Steer customer retention through
design and implementation of customer retention programs;
Work in liaison with all business
units and relevant corporate divisions in rolling out the customer
retention strategy;
Keenly track and monitor the
financial impact of new and existing products, including revenue growth;
Design and implement Information
management policies that cover identification of subscriber niches and the
implementation of the necessary information;
Undertake market and business
Intelligence to keep track on business health and market movement;
Manage trend analysis and opportunity identification;
Actively facilitate awareness and
information sessions to all stakeholders through ensuring effective
communication and dissemination of all retention related information; and
Implement and post evaluate ail
inbound and outbound campaigns at (Head-office and regions).
Perform any other duties as may be
assigned by the supervisor or his / her designate

Qualifications, Skills and Experience:

The ideal candidate for the Pay TV
Digital Provider job opportunity should preferably hold a University
Degree in Commerce, a Master’s Degree in Business Administration or any
other related field from a recognized university; and
At least four to six years’
experience in a similar position in the service sector and a certificate in
Customer Relationship Management will be an added advantage.
The applicant should have a
background and demonstrable understanding of customer retention
initiatives;
Possess excellent negotiation, management and
interpersonal skills;