Kogan Technologies Technical Support & Customer Service Superstar Job Vacancy in Australia

expansion, we are looking for switched on people to join our
Technical Support Team on a full-time basis.

In this role you will:

• Answer post-purchase queries from customers
  via phone, email and chat
• Raise warranty and refund claims through our
  online returns system
• Liaise with repairers, customers and courier
  companies to organise faulty product repairs and return of products to
  customers after they are repaired
• Raise any recurring issues with management to
  assist in product and process improvements
• Perform various ad-hoc office tasks as
  required

• A company with a vibrant culture which is full
  of young (or young-at-heart!) and enthusiastic like-minded people
• A meritocracy where excellent performance is
  recognised and rewarded
• A modern, comfortable office within 15 minutes
  walk of Melbourne’s CBD
• Exposure to the latest in consumer electronics
  and gadgets
• 6 month contract with potential for extension
  subject to business requirements
• Salary of $41,800 plus superannuation pro rata

• Ability to multi-task and adapt to a
  fast-paced environment
• Excellent written and verbal communication
  skills
• A superb phone manner
• Good working knowledge of mobile phones,
  tablets, DSLRs, TV and AV equipment
• Team player with a can-do attitude
• Demonstrated ability to consistently show
  empathy towards customers
• Internet savvy and switched on
• Ability to deal with both technologically
  challenged and tech savvy customers
• Ability to resolve customer complaints and
  support issues to ensure all customers receive first class service
• A genuine enthusiasm for technology and the
  latest gadgets

• Experience in Level 1 or higher technical
  support.

• Why you think Kogan has been a successful
  business
• Why this would be the perfect role for you