Kenya Airways, The Pride of Africa is looking for ambitious high fliers with exceptional qualities to fill the under listed positions.
Job Title: Sales and Ticketing Supervisor
ROLE PURPOSE STATEMENT
To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue
KEY ACCOUNTABILTIES/ RESPONSIBILITIES
• To lead, guide and support sales and ticketing team to ensure quality service to clients.
• To validate and reconcile daily sales returns to account for both cash collected and documents.
• Handle and effect ticket endorsements to enhance customer relations and satisfaction.
• To Handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.
• To prepare and administer the shift/leave roster for optimal utilization of staff and resources.
• To uphold safety and security standards for the office to safeguard company resources.
COMPETENCIES
• Team Player
• Good communication skills
• Excellent KQ product knowledge
• Ability to lead/guide and make decision High level integrity/accountability Pleasant personality/approachable Confident and well groomed
• Customer focused
KNOWLEDGE, SKILLS & EXPERIENCE
• University Graduate
• IATA (UFT AA Diploma / intermediate and advance airline fares and ticketing course
• 3 years airline experience in sales and ticketing
METHOD OF APPLICATION
Interested candidates are required to submit applications and curriculum vitae
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi – Lagos
