Department: Ground Services – Kigali station
Welcome aboard Kenya Airways!
Kenya Airways is truly the Pride of Africa. Our global network now reaches 56 destinations, 45 of which are spread across the Africa continent. With a modern fleet of 33 aircrafts, including four Boeing 777 series, makes us one the youngest fleets in Africa.
Kenya Airways opens world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.
At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.
Brief Posting Description
To provide a safe, secure, efficient and customer focused passenger services in compliance with regulatory requirements, Company’s policies and procedures.
Detailed Description
• Overall accountable for shift planning. Directing and controlling ground handling aspects of Kenya Airways during shift period.
• To ensure a safe, healthy and secure ground service operation at the station in compliance with regulatory requirements, Company’s policies and the local airport authority.
• Monitor that standard of punctuality and customer service delivery by the Ground Handling Agent as per contract and Service Level Agreement and in accordance with the Company’s policies.
• Deputize the Station Manager in event of absence as delegated by the Station Manager
Job Requirements
Knowledge, Skills, Experience
• University graduate.
• Experience delivering service in demanding consumer environment.
• Fluency in French/English and any other foreign language an added advantage.
• Good in handling Irregular Operations
• Friendly and Helpful to customers
• Deliver OTP
Competencies
• Integrity.
• Team player.
• Proactive/results orientated.
• Pleasant & presentable.
• Good communication/intrapersonal skills.
• Resilient.
• Self motivated.
Additional Details
• Compliance with SLA’s
• Customer service delivery reactions/responses
• Compliance with non SLA carriers’ policies & procedures
• Adherence to safety standards
How to apply.
Interested applicants can log on to our website and apply online www.kenya-airways.com or submit their application letters along with detailed CV’s indicating three referees, notified copies of academic and professional certificates to the Kenya Airways office Union Trade Center building Ground floor not later than 29th Feb 2012
Kindly address the applications to:
The Country Manager
Kenya Airways Rwanda
