ICAO – International Civil Aviation Organization Technical Documentation and Configuration Management Consultant, ICT Job Vacancy in Canada

mmunication Technology (ICT)
Section provides the Organization with the direction, management and security
of its information and communication activities. The main focus of the Section
is to manage ICT activities efficiently and effectively. ICT activities related
to this position are: website and web application development and support;
enterprise applications development including the Agresso ERP System; automate
business processes through modules and functions of Agresso; ensure that data
and information captured, generated and shared are validated, secured, of high
quality and readily accessible through reports, browsers and queries.

• Define and maintain overall requirements for ICT
  technical documentation in line with international best practices, such as
  ITIL and COBIT, to ensure that ICT systems, operations, internal controls
  and business continuity requirements etc. are properly documented and kept
  up-to-date;
• Define and recommend standards, media, formats
  and structure etc. for different document types (such as requirements,
  design and implementation documentation) to be produced;
• Organize the information gathering, document
  creation, review, approval, distribution and archival processes, and write
  documents as needed;
• Manage the Configuration Management process,
  including configuration planning, configuration identification,
  configuration status accounting, updating the configuration management
  database (CMDB) and configuration audit, in line with ITIL practices;
• Interact with the Change Management process and
  ensure that approved and validated changes are incorporated into
  production system documents and that business continuity capabilities are
  not compromised;
• Maintain a document library for all critical ICT
  documents and implement standard procedures for document publication,
  release management and archival ensuring appropriate levels of confidentiality,
  integrity and availability for critical ICT operation documents in line
  with the Organization’s information security policies;
• Liaise with external vendors and service
  providers, as well as other ICT units within ICAO, to ensure that the
  produced technical documentation meets ICAO requirements, and is complete,
  coherent and up-to-date;
• Prepare, or support the preparation of, various
  multi-media products (video clips, presentations, animation) for training
  materials or presentations to senior management or other documents;
• Perform other duties as required.

• At least three years of professional work
  experience in writing technical documentation and operating procedures
  related to large scale, enterprise-level ICT operations, business
  continuity and disaster recovery.

• Sound knowledge of and experience with
  Configuration Management processes, preferably within the ITIL framework;
• Good analytical skills and the ability to
  understand and document ICT architectures, application designs, as well as
  related operating and risk management procedures;
• Confident user of Microsoft Office applications
  (Word, Excel, Outlook, PowerPoint), Visio, and web publishing tools;
• Quality orientation and attention to detail;
• Ability to work independently as part of a
  diverse team, comprising internal staff and external service providers;
• Ability to work under pressure and successfully
  prioritize tasks in order to successfully manage multiple commitments and
  deadlines;
• Excellent communication and interpersonal skills,
  with the ability to influence others on processes and standards without
  always relying on the line-of-command.

• Training or certification (such as Certified
  Professional Technical Communicator issued by the Society for Technical
  Communication) in technical writing.
• Knowledge of ITIL and COBIT processes and
  terminologies. Language Ski l l s Essential Fluent reading, writing and
  speaking abilities in English are essential. Desirable A working knowledge
  of a second language of the Organization (Arabic, Chinese, French, Russian,
  or Spanish).