Job
description
Greenpeace
Canada
Job Vacancy: Supporter Services Associate
Location: Toronto
Reports to: Supporter Services Manager
Position: Full-time
Deadline for
applications:
Octobe
r 16, 2015
Founded in 1971,
Greenpeace is a dynamic global organization that campaigns to address the most
important environmental issues through the utilization of non-violent bold
action, public engagement, cutting-edge research and creative communications to
protect the Earth. Greenpeace is a registered non-profit funded by individuals,
largely monthly donors. In order to ensure its independence, donations are not
accepted from corporations or governments. Due to Greenpeace’s advocacy work
for the environment it is not a registered charity and does not issue tax
receipts to supporters.
Greenpeace Canada is
seeking a bilingual
Supporter Services Associate to provide outstanding customer service to
Greenpeace Supporters. This role is the primary liaison for all contact with
Greenpeace Supporters with the objective of increasing their level of
engagement within the organization.
MAJOR
RESPONSIBILITIES
- Maintain
a daily liaison with French- and English-speaking Greenpeace supporters,
who are primarily monthly donors. Answer 1-800 donor and public calls. - Efficiently
and promptly handle a range of enquiries, responses, complaints, provide
general information, explain procedures and resolve problems from
supporters and the general public. Respond to calls, letters and e-mails.
Take new supporters. Follow up on moved donors and problematic donations. - Make
Welcome calls to new donors to get them engaged in the organization and
answer any queries they might have about Greenpeace campaigns or
donations. - Maintain
the supporter database and ensure donations are confirmed and allotted
appropriately. Respond to social media requests from online activists or
from the public in general. - Perform
office reception functions. - Assist
Fundraising & Engagement team members in execution of work as deemed
necessary. - Perform
other duties as assigned.
Required
skills and experience:
- Highly
tuned customer service skills partnered with active listening and
communications skills - Proven
administrative, organizational, and time management skills - Keen
attention to detail - The
ability to correspond and communicate fluently in both English and French - Proven
aptitude for technology and database use - Previous
experience entering and retrieving banking information within databases - The
proven ability to function within a team setting, facilitate the
resolution of conflicts or complaints, and manage sometimes stressful
situations. - Experience
working in diverse environments or proven ability to appreciate diversity
in all its forms - The
ability to multitask in a fast-paced and sometimes interruptive
environment. - Commitment
to a culture of excellence and innovation by actively sharing knowledge
and striving for continuous improvement - Familiarity
with Greenpeace goals, issues, and fundraising programs. - A
commitment to constant learning and retention of information in order to
generally address inquiries from supporters.
You will work with
colleagues in the Toronto office while engaging and interacting with Greenpeace
supporters across Canada.
Candidates should
understand and support Greenpeace campaign tactics, including the use of
peaceful civil disobedience.
Greenpeace Canada
embraces equity and diversity and is committed to a workplace that is enriched
by the people, needs and desires of Canada’s diverse community. We thank all
applicants, but only those invited for interviews will be contacted.
How
to apply
To apply please send
your resume and cover letter in one file to: crecruit@greenpeace.org
