Josmol Consult is a full-fledged provider of mobile health care services as well as related products such as online prescriptions, dietary & supplementary subscriptions, emergency care, laboratory services, Remote Patient Monitoring etc.
We are recruiting to fill the position below:
Job Title: General Manager – Operations
Location: Ikeja, Lagos
Requirements
Applicants should meet the following criteria:
- Educated to at least first-degree level or equivalent, including experience, preferably in a business discipline
- Minimum of 4 years experience.
- Proven leadership experience, running a diverse workforce, including performance management as well as coaching, engaging and motivating teams.
- Experience of managing a business with a mixture of employees.
- Experience in change management, operational excellence and continuous process improvement.
- Proactive attitude to innovation and its impact on the business.
- Ability to delegate to ensure all priorities are met, also ensuring the development of the team to support the growing business.
- Must possess a strong ability to communicate (written and oral) effectively with colleagues and clients with great attention to detail.
- Knowledge of the certification, inspection, testing and consultancy sector desirable.
- Understanding of operating a business within a regulatory environment.
- Focused on coaching and encouraging the best from colleagues, in line with creating a great working environment.
- Can take time to understand people and process.
- Making decisions based on facts and comfortable analysing data.
- Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities.
- Experience providing management information and overview on progress, results and issues.
- Outgoing, engaging personality with a hands-on approach to leadership and a can-do attitude
- A flexible approach to work.
- Administration, including rotas, training documents and other relevant documentations.
- Having your own transport or residing very locally will be desirable.
- A previous experience in health, technology or medical technology will be an advantage.
Duties of this Role include
- Lead, coach, develop and manage a team of managers and front line staff, creating a harmonious, fun, hard-working and customer-focused environment.
- Take responsibility for health and safety, cleaning and maintenance for the organisation to ensure the highest standards are maintained at all times.
- Manage rotas, budgets and banking for the organisation.
- Manage clientele and administration for the organisation.
- Deal with customer queries and ensure customers have a fantastic customer experience.
- Be visually present during peak times.
- Ensure the security of all accreditations relating to the operation of the business.
- Ensure that all activities are carried out in a safe manner.
- Drive a culture of continuous improvement throughout the business.
- Ensure the effective, efficient and timely delivery of the audit and inspection programmes, against operational requirements.
- Ensure the planning of daily operations and schedules to ensure targets are met.
- Ensure appropriate reporting is available to support the running of the business as well as inform performance.
- Drive colleague competency and performance utilizing appropriate objective setting measures, striving to ensure we are creating .opportunities for all.
- Support transformational change through colleagues with an emphasis on safety first and employee engagement.
- Working with business development colleagues and other departments as necessary.
- Support the development of short and long term plans and strategies to include new initiatives and opportunities, operational goals and resource requirements to support continued growth and improvements across the departments.
- Line management of Operational Managers.
- Objective setting in line with individual and business objectives and goals.
How to Apply
Interested and qualified candidates should send their Application Letter to: careers@josmolconsult.com clearly specifying the role being applied for in the email subject
Application Deadline 31st December, 2020
