Fina Bank Ltd is a Best Place to work in the region. The Bank strives to deliver a consistent and rewarding
employment experience globally by developing policies and programs based on shared global principles.
Fina Bank Ltd is proud to have fostered a culture that is based on AFRICA values;
• Acting together in team work
• Fostering trust and always professional
• Responsible to the wider community
• Integrity and honestly
• Customer Oriented
• Agent s for change and Innovation
JOB TITLE: CLUSTER MANAGER BUSINESS DEVELOPMENT AND SERVICE DELIVERY
Fina Bank Ltd seeks a candidate to fill the position of; Cluster Manager Business Development & Service Delivery for the region of North Province ( position based at Rubavu Branch) ; South Province ( position based at Muhanga Branch) ; West Province (position based at Rusizi Branch).
This is a highly professional role that involves a great deal of skill and knowledge of the particular market on the North, South & West Province is essential. The Cluster Manager Business Development and Service Delivery will be in charge of a large workforce, incorporating many different branches of Fina Bank Ltd. He will report to the Head of Retail.
RESPONSIBILITIES:
• Responsible for overall performance of assigned Branches and Guichets in the region of North Province
• Lead business growth and development of the branches and agents networks
• Implement through planned aggression on building business for the Base Branch & aligned/guichets
• Support the business planning and implementation process to reach out customers
• Ensuring the business line is profitable for the bank and the agency banking partners
• Achieve leadership bank status for the retail channel and preferred bank for the customers
• Driving Business volumes and market share acquisition through quality services and business prospecting models
• Monitor and evaluate achievement of sales targets for the base & aligned branches against expectations through monthly sales review
• Interact regularly with the customers & partners to ensure a committed and partnership based relationship
• Ensure adequate focus to the business profitability of the base branch and aligned branches
• Ensure the delivery of ATM cards, FINA Link — is done promptly and the use of ATM is done by all consumer customers effectively
• Ensure the money transfer service is available and online at each Branch and bank outlet/guichet
• Propagate use of mobile banking, net banking and point of service with different functionalities
• Reduce the queues of customers attending by offering a quick service and good customer service
• Answer operational questions and issues from Branches, Guichets and Customers
• Analyze Branches and Guichets performance and provide feedback, guidance, training and encouragement in order to impact results
• Conduct and attend regional meeting for assigned region
QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES
• Minimum Graduates with additional Business Management degree preferred
• Minimum 5 years of Branch banking experience
• Understanding & appreciation of branch operations & customer services
• Exposure to Entrepreneurship will be an added advantage
• Excellent written and oral communication skills; fluency in French and English, proficiency in Kinyarwanda preferred.
HOW TO APPLY:
To apply, please submit by email only your letter of interest, updated CV and 3 professional references at recruitmentfbr@finabank.com
Closing date: 5:00 pm on 20th July 2012
Please note that only candidates with the right qualifications and relevant experience shall be shortlisted and contacted for interviews.
