To provide telephone support on desktop, laptop, PDA, printers, telephones and any other emerging technology and related system issues.
To accurately maintain and update the call logging system in the course of undertaking such support.
Active management of the existing support calls in the call logging system in order to provide a first class support service to the user-base.
To contribute to the continuing development and maintenance of the knowledge database with the aim of increasing the technical skills of the wider team.
Maintain individual performance targets
If you have the following experience and attributes, please apply now!
Native/Fluent Dutch
Very broad technical knowledge on a wide range of products
In-depth knowledge of standard business applications (eg, Microsoft/Lotus/etc).
A strong orientation toward the customer service industry gained from previous roles.
Excellent communication skills, especially in telephone techniques
Self motivated and directed, with ability to prioritise and execute tasks in a high
Pressured environment.
Interested? Please call Nicola at Pertemps on 0141 243 4484 or email your cv to nicola.mcarthur@pertemps.co.ukPertemps Scotland Ltd is acting as an Employment Business in relation to this vacancy.
Job Reference: Languages
Closing Date: 05-May-2011
