Call Centre Agent – Blantyre
– Deloitte Tip-Offs Anonymous
– Deloitte Tip-Offs Anonymous
Tip-Offs anonymous is a
unique and innovative business solution that combats one of the most serious,
problems that face all organizations – fraud, corruption, theft, dishonesty and
unethical behavior in the workplace
unique and innovative business solution that combats one of the most serious,
problems that face all organizations – fraud, corruption, theft, dishonesty and
unethical behavior in the workplace
Tip-offs Anonymous invites
applicati
applicati
ons from suitably qualified and experienced candidates to fill the
positions of Call centre Agent tenable at our offices in
Blantyre. The incumbents will be reporting to the Tip-Offs Call
Centre Supervisor
Knowledge and experience of
relevant software applications – MS Office2010, Good verbal and written
communication skills both in English and Chichewa (knowledge of other languages
will be an added advantage), Should be highly motivated, honest and trustworthy
individual willing to work with a team of professionals, Be prepared to work at
odd and extended hours, Must be aged 35-40 yrs
relevant software applications – MS Office2010, Good verbal and written
communication skills both in English and Chichewa (knowledge of other languages
will be an added advantage), Should be highly motivated, honest and trustworthy
individual willing to work with a team of professionals, Be prepared to work at
odd and extended hours, Must be aged 35-40 yrs
Assist in managing the daily
running of the Call Centre, Assist in recording statistics, user rates and the
performance levels of the Centre, Handle customer questions, complaints and
inquiries with the highest degree of courtesy and professionalism, Assist in preparing
Call Centre performance reports by collecting, analyzing and summarizing data
and trends, Assist in maintaining and improving the Call Centre operations by
monitoring system performance, identifying and resolving problems, preparing
and completing reports, completing system audits and analyses
running of the Call Centre, Assist in recording statistics, user rates and the
performance levels of the Centre, Handle customer questions, complaints and
inquiries with the highest degree of courtesy and professionalism, Assist in preparing
Call Centre performance reports by collecting, analyzing and summarizing data
and trends, Assist in maintaining and improving the Call Centre operations by
monitoring system performance, identifying and resolving problems, preparing
and completing reports, completing system audits and analyses
The Firm will offer a competitive
remuneration package to the successful candidates, Interested candidates
meeting the above minimum requirements should send their applications and
current CV (clearly indicating email and phone contacts, 3 traceable refs one
of which should be a former or current employer, and attaching copies of
relevant certificates) to the following address Human Resources Manager,
Deloitte, P O Box 187, Blantyre, or email tomwrecruitment@deloitte.co.mw Closing
date for receiving applications is Friday 20th March, Only
shortlisted applicants will be acknowledged
remuneration package to the successful candidates, Interested candidates
meeting the above minimum requirements should send their applications and
current CV (clearly indicating email and phone contacts, 3 traceable refs one
of which should be a former or current employer, and attaching copies of
relevant certificates) to the following address Human Resources Manager,
Deloitte, P O Box 187, Blantyre, or email tomwrecruitment@deloitte.co.mw Closing
date for receiving applications is Friday 20th March, Only
shortlisted applicants will be acknowledged
Job deadline:
2015-03-20