CIMERWA Ltd,Call Center Officers Jobs Vacancy

CIMERWA
Ltd is Rwanda’s largest cement manufacturer with capacity of 600,000tons of
cement per year with PPC Ltd having 51% shareholding. The company operates a
dry process technology Plant in Muganza Sector, Rusizi District in Western
Province. As part of its localization and optimization plans the Company is
recruiting professionals to fully optimize its production capacity and hence
cater for the country’s growing demand for cement and that of the region.

CIMERWA
Ltd is looking for experience

d professional to fill the following vacancy.

Call
Center Officers (2)

Qualification

A
minimum of a Bachelor’s degree in related field.

Experience:

At
least 3 years relevant experience in call center operations, switch board
or customer care.

Reporting
to the Sales and Distribution Manager the Call Center Officer will be
responsible for;

Basic duty is to answer all the
incoming calls, in a polite manner and professionally direct calls.

Main responsibility
of a Call Center officer is to give utmost professional
customer care service.

Sorting out the complaints /
issues according to the vulnerability and organize everything according
to priority.

Explain to clients about the
product, must have all the knowledge about the company and product.

To make outbound Calls during
quiet periods to check customers’ details or ask if they were satisfied
with the service they received

HOW
TO APPLY:

Interested
candidates are requested to submit the application at CIMERWA Factory at
BUGARAMA, RUSIZI District, and western Province or at its Administration office
at KIMIHURURA, City of Kigali and/or at E-mail: cimerwa@cimerwa.rw
;copies of their Degree certificates, application letter, detailed
curriculum vitae and any other relevant certificates not later than
Wednesday 13th December 2017.

Done
at Kigali, on 06th December 2017

Bhekizitha
Wiseman Mthembu

Chief
Executive Officer