BBOXX,Shop Manager Jobs in Rwanda


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In Rwanda, BBOXX has been mainly
operating in the Northern Province with a Hub in Musanze and 10 shops. We are
extending our operations to the Southern Province opening a new Hub which will
be based in Nyanza District.
BBOXX Capital Rwanda Ltd is looking for
a competent candidate for the position below:
Job Description-
Title: Shop Manager
Reports to: Shop Operations
Officer
Location: Shop
Purpose: To maintain and
manage the shop while liaising between customers and Hub-based staff.
Responsibilities:
  • General
    running of the shop and assisting associated staff in their work
  • Be
    a friendly, welcoming face for customers
  • Act
    as a helpful and informative first point of contact for customers
  • Communicate
    effectively with SAs,  PPOs, Technicians and Hub staff
  • Manage
    small stock, arrange deliveries from Hub and transfers to other shops
  • Cooperate
    with the Operations Officer
  • Provide
    hands on training to future Shop Managers
  • Assist
    Operations Officer in developing new shops and recruiting new staff
  • Inform
    Operations Officer of any suggested improvements to BBOXX procedures or
    processes
Description of tasks
  • Physically
    open and close shop each working day
  • Tidy
    shop and surrounding area daily to ensure presentable to potential and
    existing clients
  • Report
    daily to Operations Officer about day’s activities
  • Perform
    courtesy calls to customers regularly to ensure product is functioning as
    it should
  • Meet
    with Operations Officer weekly to update on progress and achievements
  • Prepare
    daily reports and upload on the share point for your shop
  • Manage
    and organise all documents used at the shop
  • Takes
    part in boasting sales in the shop’s region
  • Guides
    customers to the appropriate product based on client’s needs and desires
  • Keeps
    stock organized to enable accurate counting and safe keeping of stock
  • Communicates
    to prevent stock outs upon stock shortages
  • Reconciles
    cash at the end of each day
  • Handles
    cash and receipts with care
  • Accurately
    completes the CRM each day for ALL clients with NO mistakes, in line with
    the sales process
  • Exercises
    judgment in credit assessing borderline clients
  • Uses
    the CRM to follow clients along through the sales process
  • Meets
    and exceeds sales targets
  • Sends
    and receives products and other items between shops and hub along the
    logistics route
Person specification 
Ideal candidate should havea diplomain
Business Administration, Accounting and Finance, Social Sciences or any other
related field and may have previously worked in any an administration or
management position for 2 years.
Desired skills include:
  • Strong
    customer focus
  • Excellent
    verbal communication, listening and phone skills
  • Ability
    to develop excellent product and process knowledge
  • Strong
    multi-tasking
  • Good
    motivational skills and enthusiasm
  • Ability
    to show understanding to customer needs
  • Proficient
    at using computers for reporting
  • Organized
    and stays on top of things;
  • Good
    communicator both up and down
  • Honest
  • A
    nice big BBOXX smile
  • Resilience
    when faced with stress; Positive attitude and
    energy               
                   
Deadline: Friday, 14th
August, 2015 at17h00
How to apply:
  1. Send
    your C.V. and cover letter to careers.rwanda@bboxx.co.ukShortlisted
    candidates will be invited to interview.
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