Job Title: Enterprise Banker (BA3) – 00163390
Employer: Barclays Bank UK
Duty Station: Kampala, Uganda
Application Deadline: 3rd July 2014
Job Description:
Duties and Responsibilities:
1. Sales and Service: 90%
• The incumbent will be the primary focal
contact for the opening of Enterprise Banking accounts, following the Bank’s
recruitment policies and procedures.
• Grow portfolio profitability by ide
ntifying
new and existing customer potential including sales opportunities and new product
promotion initiatives.
• Determine the products and solutions that
are most effective in meeting customers’ needs and be able to sell these at
short notice both reactively and proactively.
• Proactively generate customer interest in
products and services either by face-to-face (in branch and client visits), or
telephone contact including following up leads provided by colleagues.
• Originate and initiate client credit
applications to the commercial credit team in line with the existing Barclays
Africa SME lending guidelines. Clear delivery of lending decisions,
demonstrating ownership of the decision, and exploration of alternative
solutions to ensure appropriate matching of client needs is critical.
• Carry out customer meetings that have well
defined call objectives, desired outcomes and a well-constructed plan.
• Actively communicate all key messages to
customers including agreed service standards, negotiated pricing, relationship
team contact points
• Handle and find amicable solutions to all
customer complaints
• Achieve and seek to exceed all agreed sales
and servicing targets.
• Serve as an active member of the Business
Banking/Retail team, supporting branch based staff and others in the delivery
of excellent customer service.
2. Business Management: 10%
• Plan a personal campaign of sales activity
around promotions or initiatives to meet personal objectives and targets.
• Consult customer owners/managers on
financial/ credit issues and general business practice/ideas.
• Research, create and follow up on a target
list for potential new business
• Work closely with Relationship Managers,
Associate Relationship Managers and Credit Managers to ensure that credit
applications for new and existing facilities are correctly prepared in
accordance with existing policies/guidelines
• Embrace and support the management of
change.
• Update/maintain Customer Information and
Contact History records.
• Responsible for the continuous development
of self and proactively share learning with others.
• Responsible for recording and maintaining
personal performance records.
• In charge of control of the quality of the
portfolio, using available triggers and adherence to Risk management guidelines
and policies
Qualifications, Skills and Experience:
• The applicant should be well versed with
the Bank’s core set products
• For Complex products, will have a detailed
knowledge of the requirements of the more sophisticated customers
• Exhaustive working knowledge of the
products and services available in the SME Banking Sector is also required
• Working knowledge of the Barclays Africa
& Middle East Change Governance Framework will be highly preferred
• Self-sufficiency in personal management in
order to ensure that targets are achieved, through effective planning and
monitoring of performance.
• The applicant should possess good working
knowledge of the challenges faced by a range of different businesses, and of
the environment in which SME businesses operate.
• Exceptional relationship and interpersonal
skills
• Strong selling and negotiation Skills
• Strong Presentation Skills
• Good relationship Skills
• Credit Risk Skills
• Team Skills
• Excellent communications Skills
How to Apply:
If you feel challenged by any of the above positions, and believe you can
deliver on key deliverables as outlined above, upload your application letter,
current curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes
people on merit, and rewards outstanding performance, regardless of background
and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com