Avant
Mutual Group is Australia’s leading medical defence organisation providing
premium medical indemnity and personal insurance to more than 50,000 healthcare
practitioners.
Mutual Group is Australia’s leading medical defence organisation providing
premium medical indemnity and personal insurance to more than 50,000 healthcare
practitioners.
Avant
operates nationally and supports members with broad insurance cover, 24/7
medico-legal advice, and highly experienced legal representation.
operates nationally and supports members with broad insurance cover, 24/7
medico-legal advice, and highly experienced legal representation.
Four
new permanent positions have become available in our fun and busy inbound
customer service contact centre, to commence late September, 2015.
new permanent positions have become available in our fun and busy inbound
customer service contact centre, to commence late September, 2015.
These
roles are inbound customer service focused positions, providing exemplary
service to our members. The operating hours
roles are inbound customer service focused positions, providing exemplary
service to our members. The operating hours
of the contact centre are
8:00am to 8:00pm, Monday to Friday and you will be required to work 37.5 hours
per week.
The
key accountabilities for this role include:
key accountabilities for this role include:
- First
point resolution for all member enquiries (inbound and outbound) - Processing
of insurance estimates and amendments - Meeting
and exceeding KPI’s to achieve service outcomes - Managing
a high volume of information on Avant products - Providing
accurate and timely information on all available products and services - Adhering
to complex compliance and legislative requirements - Maintain
member database and records - Identifying
continuous improvement opportunities within the team
The
successful candidate will have:
successful candidate will have:
- Demonstrated
prior experience in a high volume, inbound call centre environment - A
corporate presentation with excellent communication skills, both verbal
and written - The
ability to work in a fast paced, supportive team environment - Strong
administrative competencies - Excellent
multi-tasking and organisational skills with strong attention to detail
To
be eligible for these roles, you must be an Australian Citizen or Permanent
Resident with working rights in Australia.
be eligible for these roles, you must be an Australian Citizen or Permanent
Resident with working rights in Australia.
An
assessment centre for these roles will be held in the week commencing the 7th
of September, 2015.
assessment centre for these roles will be held in the week commencing the 7th
of September, 2015.
These
roles will pay the successful candidates a generous salary package of $55,000
inclusive of superannuation.
roles will pay the successful candidates a generous salary package of $55,000
inclusive of superannuation.
For
further details regarding these positions, please do not hesitate to contact
Paul Shipton (Recruitment Manager) on on (02) 9260 9107 or
paul.shipton@avant.org.au.
further details regarding these positions, please do not hesitate to contact
Paul Shipton (Recruitment Manager) on on (02) 9260 9107 or
paul.shipton@avant.org.au.
The
closing date for applications for this role is Friday 28th of August, 2015.
closing date for applications for this role is Friday 28th of August, 2015.
