Our client Tigo is a leading telecommunications
company in Rwanda seeking to recruit result driven and motivated individuals
for the vacancy above;
company in Rwanda seeking to recruit result driven and motivated individuals
for the vacancy above;
Job Objective
Act on behalf of Tigo to achieve excellence in
customer service through delivery of the best service.
customer service through delivery of the best service.
Duties and
Responsibilities
Responsibilities
· To
attend to work in customers and sale Tigo products and services.
attend to work in customers and sale Tigo products and services.
· To
advise customers on quality and price and benefit of Tigo Packages, products and
services.
advise customers on quality and price and benefit of Tigo Packages, products and
services.
· To
obtain relevant stock from stores as per customer purchase and avoid stock
outs.
obtain relevant stock from stores as per customer purchase and avoid stock
outs.
· Carry
out sales for Tigo products and services.
out sales for Tigo products and services.
· Assist
customers with loading pre – paid cards, filling in contracts for credit vetting
and activation.
customers with loading pre – paid cards, filling in contracts for credit vetting
and activation.
· Assist
and follow up on customer’s handset, accessories and value added services –
related queries.
and follow up on customer’s handset, accessories and value added services –
related queries.
· Receive
handsets from and log them for repairs and dispatch them to owners after
repair.
handsets from and log them for repairs and dispatch them to owners after
repair.
· Suspend
SIM cards if stolen or lost and supply PUK numbers
SIM cards if stolen or lost and supply PUK numbers
· To
handle escalations from clients by taking ownership and making appropriate
decisions
handle escalations from clients by taking ownership and making appropriate
decisions
· To
take on extra responsibilities and duties as required
take on extra responsibilities and duties as required
Minimum Requirements
· Minimum
University degree in Business Administration or any other Customer Service
related field.
University degree in Business Administration or any other Customer Service
related field.
· 1 Year
experience in Customer Care Environment
experience in Customer Care Environment
· Knowledge
of Tigo products and services, customer care ethics
of Tigo products and services, customer care ethics
· Must
have good Interpersonal and communication Skills
have good Interpersonal and communication Skills
· Must
be able to speak commonly used languages in Rwanda i.e French, English and
Kinyarwanda
be able to speak commonly used languages in Rwanda i.e French, English and
Kinyarwanda
How to Apply
Interested candidates are required to follow the
link below to apply
link below to apply
