Location : Kigali Rwanda
Application
Deadline : 15-Jul-13
Deadline : 15-Jul-13
Additional
Category: Management
Category: Management
Type of
Contract : FTA Local
Contract : FTA Local
Post Level : GS-5
Languages
Required :English
Required :English
Starting
Date (date when the selected candidate is expected to
start) : 01-Oct-2013
Date (date when the selected candidate is expected to
start) : 01-Oct-2013
Duration of
Initial Contract : One year
Initial Contract : One year
Background
Under the
guidance and direct supervision of the ICT Specialist/Analyst or Associate, the
ICT Support Assistant provides ICT and administrative support services to the
ICT unit, provides daily technical support to users of information management
tools and technology infrastructure. The ICT Support Assistant promotes a
client-oriented approach.
guidance and direct supervision of the ICT Specialist/Analyst or Associate, the
ICT Support Assistant provides ICT and administrative support services to the
ICT unit, provides daily technical support to users of information management
tools and technology infrastructure. The ICT Support Assistant promotes a
client-oriented approach.
The ICT
Support Assistant works in close collaboration with the Front Office,
Management Support and Business Development, Programme and Operations teams in
a large CO and UNDP HQ staff for resolving complex ICT-related issues.
Support Assistant works in close collaboration with the Front Office,
Management Support and Business Development, Programme and Operations teams in
a large CO and UNDP HQ staff for resolving complex ICT-related issues.
Duties and
Responsibilities
Responsibilities
Summary of
key functions:
key functions:
- Implementation of ICT management systems and
strategies; - Effective functioning of the CO hardware and
software packages; - Support to networks administration;
- Provision of
administrative support; - Facilitation of knowledge building and
knowledge sharing.
Supports
implementation of ICT management systems and strategies, focusing on
achievement of the following results:
implementation of ICT management systems and strategies, focusing on
achievement of the following results:
- Compliance with corporate information
management and technology standards; - guidelines and procedures for the CO
technology environment; - Support to the use of Atlas (UNDP’s
implementation of ERP) functionality for improved business results and
improved client services; - Provision of inputs to the CO administrative
business processes mapping and implementation of the internal standard
operating procedures (SOPs); - Provision of inputs to preparation of
results-oriented workplans.
Ensures
effective functioning of the CO hardware and software packages, focusing on the
achievement of the following results:
effective functioning of the CO hardware and software packages, focusing on the
achievement of the following results:
- Performance of specific technical functions,
including changing of hardware electronic components (disks, memories,
network wiring, power sources, etc.) and routine repairs; - Assistance in the installation of commercial
and in-house developed software and related upgrades; - Assistance in upgrading patch and anti-virus
programs on a timely basis; - Monitoring of file server traffic, usage and
performance on a frequent and regular basis; - Support to users in backing up and restoring
their files, as well as in virus detection, removal and prevention.
Supports
networks administration, focusing on achievement of the following results:
networks administration, focusing on achievement of the following results:
- Assistance in trouble-shooting and monitoring
of network problems; - Response to user needs and questions regarding
network access; - Assistance in backup and restoration
procedures for local drives; - Maintenance of backup logs;
- Assistance to organization of off-site storage
of backups.
Provides
administrative support, focusing on achievement of the following results:
administrative support, focusing on achievement of the following results:
- Maintenance of an up-to-date inventory of
software and hardware; - Maintenance of a library of ICT related reference
materials; - Maintenance of the inventory and stock of
supplies and spare parts in cooperation with the Procurement Unit; - Maintenance of the filing system ensuring
safekeeping of confidential materials; - Extraction of data from various sources;
- Research and retrieval of l data from internal
and external sources; preparation of statistical charts, tables and
reports as required; - Provision of ICT support to key events.
Ensures
facilitation of knowledge building and knowledge sharing in the CO, focusing on
achievement of the following results:
facilitation of knowledge building and knowledge sharing in the CO, focusing on
achievement of the following results:
- Participation and assistance in the
organization of training for the CO staff on ICT issues; - Sound contributions to knowledge networks and
communities of practice.
Impact of
results
results
The key
results have an impact on the overall efficiency of the Country Office
including improved business results and client services. Forward-looking ICT
management has an impact on the organization of office management, knowledge
sharing, and information provision.
results have an impact on the overall efficiency of the Country Office
including improved business results and client services. Forward-looking ICT
management has an impact on the organization of office management, knowledge
sharing, and information provision.
Competencies
Functional
Competencies:
Competencies:
Building
Strategic Partnerships
Strategic Partnerships
Maintaining
information and databases
information and databases
- Analyzes general information and selects
materials in support of partnership building initiatives.
Promoting
Organizational Learning and Knowledge Sharing
Organizational Learning and Knowledge Sharing
Basic
research and analysis
research and analysis
- Researches best practices and poses new, more
effective ways of doing things.
Job Knowledge/Technical Expertise
Fundamental knowledge of processes, methods and procedures
Fundamental knowledge of processes, methods and procedures
- Understands the main processes and methods of
work regarding to the position; - Identifies new and better approaches to work
processes and incorporates same in own work; - Strives to keep job knowledge up-to-date
through self-directed study and other means of learning; - Demonstrates good knowledge of information
technology and applies it in work assignments.
Promoting Organizational Change and Development
Presentation of information on best practices in organizational change
Presentation of information on best practices in organizational change
- Demonstrates ability to identify problems and
proposes solutions; - Strategic Alignment of Management Practice (HQ
& RSCs); - Collecting information, identifying best
practice; - Gathers information on best practices in the
relevant management practice in his/her area of responsibility; - Design and Implementation of Management
Systems; - Data gathering and implementation of
management systems; - Uses information/databases/other
management systems.
Client Orientation
Maintains effective client relationships
Maintains effective client relationships
- Reports to internal and external clients in a
timely and appropriate fashion; - Organizes and prioritizes work schedule to
meet client needs and deadlines.
Promoting Accountability and Results-Based
Management
Gathering and disseminating information
Management
Gathering and disseminating information
- Gathers and disseminates information on best
practice in accountability and results-based management systems.
Core
Competencies:
Competencies:
- Demonstrating/safeguarding ethics and
integrity; - Demonstrate corporate knowledge and sound
judgment; - Self-development, initiative-taking;
- Acting as a team player and facilitating team
work; - Facilitating and encouraging open
communication in the team, communicating effectively; - Creating synergies through self-control;
- Managing conflict;
- Learning and sharing knowledge and encourage
the learning of others. Promoting learning and knowledge;
management/sharing is the responsibility of each staff member; - Informed and transparent decision making.
Required
Skills and Experience
Skills and Experience
Education:
- Secondary education with relevant
certifications in hardware and software management and application,
Microsoft Certified Professional (MCP) required. If certification is not
available at the time of recruitment, it should be obtained within 6
months; - University Degree in Computer Science would be
desirable, but it is not a requirement.
Experience:
- 5 years of relevant working experience,
including network;
administration,
support to management of hardware and software platforms, telecommunications
facilities, knowledge of Windows-based packages/applications.
support to management of hardware and software platforms, telecommunications
facilities, knowledge of Windows-based packages/applications.
Language
Requirements:
Requirements:
- Fluency in English, French is an added value.
UNDP is
committed to achieving workforce diversity in terms of gender, nationality and
culture. Individuals from minority groups, indigenous groups and persons with
disabilities are equally encouraged to apply. All applications will be treated
with the strictest confidence.
committed to achieving workforce diversity in terms of gender, nationality and
culture. Individuals from minority groups, indigenous groups and persons with
disabilities are equally encouraged to apply. All applications will be treated
with the strictest confidence.
How to Apply
Interested candidates are required to follow the
link below to apply
link below to apply
Closing Date: Monday, 15 July 2013
