CLOSE: 17/03/2016
Main Responsibilities
- As a member of the Management Team, overall
management of the Bank including representing the bank in Rwanda and
abroad, in accordance with the bank’s Charter and list of competencies,
implementing the Strategic Business Plan, decisions, policies and
procedures as approved by the Board of Directors.
- As a member of the Management Team, ensure
compliance with the laws of Rwanda, the requirements of the supervisory
authorities, and the norms defined in the Charter of the Bank including
supporting the activities of external auditors and inspectors of the
National Bank of Rwanda (BNR), implementation of effective internal
controls, and any corrective measures that may be necessary.
- As a member of the Management Team, ensure that
the targets defined in the Business Plan and the current year’s Budget are
met.
- Implement policy and procedures for Operations,
and make recommendations for necessary adjustments to the policy and
procedures.
- Responsible for the introduction of new
products and services and adjustments to existing products and services
within Operations Department.
- Liaison
with Access Microfinance Holding AG regarding development of products and
procedures, and their implementation.
- Close cooperation within the management and with other
departments and divisions within the headquarters of the Bank to ensure
the completion of overall goals
and policies.
- General management and
development of the department
and all sub departments and securing of completion of the goals and tasks,
which the Bank faces with regard to Operation business development in
general and with regard to Retail (Banking Services, Card business and
Consumer Lending, Cashiers, and Marketing).
- Following
comprehensive feasibility study, identifying the appropriate branchless
banking channel, and related services and products, to improve outreach in
rural areas and densify presence in major urban centres: mobile wallet,
mobile money, agency banking, etc;
- Leading
implementation of the said strategy, by coordinating the efforts of all
departments involved (IT, Operations, HR, Risks, etc.). This will imply:
designing new services and products offered through branchless banking
(including a pricing strategy), negotiation with key partners (financial
institutions, mobile money operators, IT solution providers), the set-up
and monitoring of the agents network, specifications for IT
implementation, the design of procedures and controls, definition of the
marketing plan, recruitment and training of staff; Constantly monitoring
the results and performances of the new branchless banking, and making
adjustments if required; Participating in the training of local staff and
transferring knowledge to the managers identified to take over the
development of the branchless banking at the end of assignment.
- Securing of an effective and motivating system of appraisal and development
of the work of the department’s specialists in head office and branches.
- Ensuring a high standard of portfolio quality and monthly plan
fulfilment regarding Operations Business.
- Organizing and maintaining of systematic communication and close cooperation
with different sub-departments of the Bank, as well as continuous
interaction with branch managers of the bank, heads of departments, and
specialists in order to introduce effective approaches to and technology
of attracting Operation clients, promotion of banking products, and
development of long-term relations with Operation clients.
- Arranging/holding of trainings and seminars as well as development of training
materials for Specialists of Operation Business and other Bank’s
employees, related to the activities of the Business.
- Keeps close control on Anti-money laundering and
“Know your customer” issues
as well as compliance with according national and international
regulations.
- Ensures search for new clients, promotion of
banking products, as well as develops and approves plans of working with the target group, taking into
consideration market potential and possibilities of the Bank.
- Ensures preparation, implementation and
improvement of the required internal
regulatory and technological base for regulating and effective
development of the Banking Services Business.
- Ensures image
building through the work of local Operations Departments by, sound
marketing and public relation strategies according to the overall goals of
the Bank.
- Ensures a smooth process of everyday business
from Head Office side as well as best possible support to the local Operation
Departments when problems and
questions regarding Operation Business issues arise.
- Contributes
to creating positive and trustful relationships with employees and
external customers alike.
- Fulfils all other tasks assigned by the CEO/
Managing Director and the Board
Necessary experience and knowledge
– Education
level in line with BNR requirements.
level in line with BNR requirements.
– At
least 3 years’ experience as a senior management team member in retail banking
and operations.
least 3 years’ experience as a senior management team member in retail banking
and operations.
– Total
of at least 5 years in banking.
of at least 5 years in banking.
– At least 2 years’ experience
in mobile banking and agent network design/management.
in mobile banking and agent network design/management.
– Appetite for technology and
innovative solutions.
innovative solutions.
– Fluency
in English; ability to speak French an advantage.
in English; ability to speak French an advantage.
– Command
of all Access Banks retail products and procedures.
of all Access Banks retail products and procedures.
– Command
of MS Office software – Word, Excel and PowerPoint.
of MS Office software – Word, Excel and PowerPoint.
– Good communication skills.
Results expected to achieve
– Meet
the bank’s annual targets; as well as the departmental targets
the bank’s annual targets; as well as the departmental targets
– Supervise
training, development and promotion of staff in the operations area.
training, development and promotion of staff in the operations area.
– Develop
products and procedures.
products and procedures.
– Lead
and manage the branchless banking initiatives of the bank
and manage the branchless banking initiatives of the bank
– Ensure
viable internal control systems and compliance with laws and other norms of
State authorities, and internal Bank decisions.
viable internal control systems and compliance with laws and other norms of
State authorities, and internal Bank decisions.
– Establish
and maintain a sustainable Banking Services and Operations Department.
and maintain a sustainable Banking Services and Operations Department.
– Raising
the profile of the bank in the local community.
the profile of the bank in the local community.
Interested
candidates should send ONLY :
candidates should send ONLY :
-Letter of Interest
-CV
-Copy of academic qualifications
to abr-recruiting@abbank.rw,
not later than 17th
March 2016.
not later than 17th
March 2016.
Please: State the position and job
reference number in the subject of the email.
reference number in the subject of the email.
Only shortlisted candidates will be contacted
