Introduction
Health records personnel are health professionals responsible
for acquiring, analyzing and protecting medical information vital to providing
quality patient care. In a general
term, health record personnel use various specialized methods in collection,
storage, analysis, use, and transmission of information to meet legal,
professional, ethical and administrative records-keeping requirements of health care delivery.
for acquiring, analyzing and protecting medical information vital to providing
quality patient care. In a general
term, health record personnel use various specialized methods in collection,
storage, analysis, use, and transmission of information to meet legal,
professional, ethical and administrative records-keeping requirements of health care delivery.
They work
with clinical, epidemiological, demographic, financial, reference, and coded
healthcare data. Health records
personnel play critical role in the delivery of healthcare through the
collection, maintenance and use of quality data to support the
information-intensive and information-reliant healthcare system (WHO, 2010).
Due
to the important role played by the health record personnel, any case of
inadequacy in can means a series problem in the health care industry thereby
throwing the whole system into a state of confusion. Inadequate health records
personnel could be as a result of different reasons which include outright lack
of personnel, poorly trained personnel, poorly motivated personnel, etc. and
this can go in a very large extent to affect the quality of services rendered
in totality.
to the important role played by the health record personnel, any case of
inadequacy in can means a series problem in the health care industry thereby
throwing the whole system into a state of confusion. Inadequate health records
personnel could be as a result of different reasons which include outright lack
of personnel, poorly trained personnel, poorly motivated personnel, etc. and
this can go in a very large extent to affect the quality of services rendered
in totality.
Statement of Problem
Inadequate
health records personnel in Ughelli Central Hospital has greatly affect the
appointment system in the hospital which has lead to poor management of
appointment for patients. This has greatly affected the efficiency of the
hospital leading to many of the patients in most cases showing their
displeasure on how the appointment system in the hospital is handled. Seeing a
large number of patients waiting for hours to see a doctor is the common situation
that one experience on a daily basis in the hospital.
health records personnel in Ughelli Central Hospital has greatly affect the
appointment system in the hospital which has lead to poor management of
appointment for patients. This has greatly affected the efficiency of the
hospital leading to many of the patients in most cases showing their
displeasure on how the appointment system in the hospital is handled. Seeing a
large number of patients waiting for hours to see a doctor is the common situation
that one experience on a daily basis in the hospital.
The poor appointment system resulting from
inadequate health records personnel has also affected the way doctor attend to
patients. Most of the time in order to reduce the number of patients waiting
for the attention of the doctors, the doctors do not pay proper attention in
diagnosing patients health conditions and giving the required care needed by
the patients.
inadequate health records personnel has also affected the way doctor attend to
patients. Most of the time in order to reduce the number of patients waiting
for the attention of the doctors, the doctors do not pay proper attention in
diagnosing patients health conditions and giving the required care needed by
the patients.
Objective of the Study
The general objective of this study is investigate
into the issue of inadequate health records personnel and its effect on
appointment system in health records practice in Central Hospital Ughelli.
into the issue of inadequate health records personnel and its effect on
appointment system in health records practice in Central Hospital Ughelli.
However,
the specific objectives are as follows:
the specific objectives are as follows:
a) To investigate into how inadequate health records
personnel has affected appointment system in Central Hospital Ughelli.
personnel has affected appointment system in Central Hospital Ughelli.
b) To determine the causes of inadequate health
records personnel in Central Hospital Ughelli.
records personnel in Central Hospital Ughelli.
c) To find out if the management of the hospital is
aware of the issue of inadequate health records personnel in the hospital.
aware of the issue of inadequate health records personnel in the hospital.
d) To find out the solution to inadequate health
records personnel in the hospital.
records personnel in the hospital.
QUESTIONNAIRE
Section A: Personal Data
Sex: Male [ ]
Female [ ]
Female [ ]
Age: 18 – 25 [ ]
26 – 35 [ ] 36 and above [ ]
26 – 35 [ ] 36 and above [ ]
Marital
Status: Single [ ] Married [
]
Status: Single [ ] Married [
]
Religion: Christianity [
] Islam [ ] Others [ ]
] Islam [ ] Others [ ]
Section B: Questions
1.
Do patients in
the hospitals spend a long time before they are being attended to by doctors?
Yes [ ] No [ ]
Do patients in
the hospitals spend a long time before they are being attended to by doctors?
Yes [ ] No [ ]
2.
Do health
record personnel take a long time before they sort out patients’ medical
history files? Yes [ ] No [ ]
Do health
record personnel take a long time before they sort out patients’ medical
history files? Yes [ ] No [ ]
3.
Do doctors
feel overwhelm by the number of patients they are made to attend to each day?
Yes [ ] No [ ]
Do doctors
feel overwhelm by the number of patients they are made to attend to each day?
Yes [ ] No [ ]
4.
Is the inadequate
health record personnel in Ughelli Central Hospital caused by lack of qualified
personnel? Yes [ ] No [ ]
Is the inadequate
health record personnel in Ughelli Central Hospital caused by lack of qualified
personnel? Yes [ ] No [ ]
5.
Is the inadequate health record personnel in
Ughelli Central Hospital caused by poor management of the Hospital? Yes [ ] No [
]
Is the inadequate health record personnel in
Ughelli Central Hospital caused by poor management of the Hospital? Yes [ ] No [
]
6.
Is government
policy on the management of the hospital a cause of inadequate health records
personnel? Yes [ ] No [ ]
Is government
policy on the management of the hospital a cause of inadequate health records
personnel? Yes [ ] No [ ]
7.
Is the
management of Ughelli Central Hospital aware of the existence of inadequate
health records personnel? Yes [ ] No
[ ]
Is the
management of Ughelli Central Hospital aware of the existence of inadequate
health records personnel? Yes [ ] No
[ ]
8.
Does the
management of Ughelli Central Hospital feel the impact of inadequate health
records personnel? Yes [ ] No [ ]
Does the
management of Ughelli Central Hospital feel the impact of inadequate health
records personnel? Yes [ ] No [ ]
9.
Is the management
of Ughelli Central Hospital doing anything towards improving the situation of
inadequate health records personnel?
Yes [ ] No [ ]
Is the management
of Ughelli Central Hospital doing anything towards improving the situation of
inadequate health records personnel?
Yes [ ] No [ ]
10. Can provision of adequate training of health
records personnel help in dealing with the problem of inadequate health record
personnel in Ughelli Central Hospital? Yes [
] No [ ]
records personnel help in dealing with the problem of inadequate health record
personnel in Ughelli Central Hospital? Yes [
] No [ ]
11. Can government initiate on paying special attention
to health record personnel solve the problem of inadequate health record
personnel in Ughelli Central Hospital? Yes [
] No [ ]
to health record personnel solve the problem of inadequate health record
personnel in Ughelli Central Hospital? Yes [
] No [ ]
12. Does paying more attention by the management of
Ughelli Central Hospital to health records personnel in the hospital help in
solving the problem of inadequate health records personnel in the
hospital? Yes [ ] No [
]
Ughelli Central Hospital to health records personnel in the hospital help in
solving the problem of inadequate health records personnel in the
hospital? Yes [ ] No [
]
