Manufacturing Company Graduate Customer Service Intern Job Vacancy

Fadac
Resources – Our client who specializes in making beautifully carved snack
boxes, sandwich packs, popcorn packs, Chinese packs, burger boxes, grease proof
papers, pizza boxes along with different types of paper bags including Kraft
paper bags and luxury paper bags. Our client is in need of customer service
interns that interact with customers to provide and process information in
response to inquiries, concerns and requests about products and services.

We
are recruiting to fill the position below:

Job
Title: Customer Service Intern
Location: Lagos

Job
Tasks and Responsibilities

To
provide practical knowledge of customer service related issues in a
service organization.
Manage
administration, forwarding complaints to seniors, and performing
administrative tasks being assigned by customer service manager.
Communicate
and coordinate with internal departments.
Follow
up on customer interactions
Provide
feedback on the efficiency of the customer service process
Typical
duties interns perform involves meeting and greeting customers,
understanding customers’ queries and requests, processing customer
requests,.
Prepare
and distribute customer activity reports.
Maintain
customer databases, attending training sessions designed for customer
service associates.