Rwanda:
Customer Service & Fulfillment Operations
Customer Service & Fulfillment Operations
Rwanda
Distribution
Center Operations
Center Operations
Full-time
As
a member of Zipline’s Fulfillment Operations team in East Africa, you will work
with Zipline’s flight operations team to ensure safe handling, tracking, and
delivery of medical products from Zipline’s distribution center to hospitals
aroun
a member of Zipline’s Fulfillment Operations team in East Africa, you will work
with Zipline’s flight operations team to ensure safe handling, tracking, and
delivery of medical products from Zipline’s distribution center to hospitals
aroun
d East Africa. You will interact directly with hospitals to process
incoming orders from hospitals and answer routine questions about delivery status
and receipt. You will manage product handling and delivery package preparation,
ensuring quality and efficiency of deliveries. In this role, you will also
interact regularly with our upstream and downstream customers as well as with
Zipline’s Flight Operations team to ensure smooth end-to-end coordination from
the time of upstream deliveries to the Zipline distribution center to the time
of delivery to hospitals.
Responsibilities
- Product
inventory management and restocking ordering from suppliers - Order
preparation and packing - Expiration
tracking and management - Implement
best practices and safety precautions as recognized by regulators - Participate
in the continuous improvement of Standard Operating Procedures (SOPs) - Perform
daily quality control procedures - Ensure
safety in the Zipline distribution center’s product storage area
Qualifications
- Experience
working in customer service, including ability to communicate effectively
in the health sector - Worked
in high stress, time sensitive environments
Optional:
- At
least two years experience working with biological specimens or working
with biomedical equipment - Experience
working in a blood bank,laboratory or clinical setting - Experience
in medical product handling
Languages:
- Full
Professional proficiency in spoken and written English - Proficiency
with other local dialects preferred but not required
