Description
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Provisioning
Specialist
Specialist
Role:
To execute the processes and activities involved in
the Provisioning of Sim Cards and Scratch Cards. To monitor, track and take
ownership of all issues logged relating to Sim Cards and Scratch Cards
provisioning. Responsible for ensuring that all provisioning requests from the
business unit are handled within agreed timelines
the Provisioning of Sim Cards and Scratch Cards. To monitor, track and take
ownership of all issues logged relating to Sim Cards and Scratch Cards
provisioning. Responsible for ensuring that all provisioning requests from the
business unit are handled within agreed timelines
Key Accountabilities
- Execute and effectively manage all
provisioning policies, standards and procedures. - To generate scratch cards as per request from
BU, activate Scratch cards and manage the files. - To prepare SIM card input files for vendors,
test SIM cards, provision SIM cards and Manage SIM files. - Act as 1st level of escalation
for provisioning issues within Technology. - Manage complaints and
escalation process – engage with customers and stakeholders. - Acting to solve
discovered problems/issues in line with set processes and procedures. - Escalating discovered
problems/issues in line with set processes and procedures. - Own, monitor and track
all logged cases through the investigation, diagnosis, resolution and
recovery lifecycle with different support teams, chasing progress and
escalating where necessary. - Manage workflows and
Service Level Agreements whilst maintaining compliancy. - KPI performance
monitoring and reporting – ensure team output is meeting targets. - Ensure timely and accurate reporting, both
detailed and high level.
Person Specification:
BEng
Electrical/Electronics (Telecommunication Engineering) or BSC Computer Science.
· 2 – 5 years Telecomm experience and specialised in
Mobile & Fixed Core Network. and Intelligent Network (IN).
Mobile & Fixed Core Network. and Intelligent Network (IN).
· Excellent computer knowledge.
· A working Knowledge of
Vodafone products and services.
Vodafone products and services.
· Awareness of Vodafone’s
network and support systems (e.g. Billing & payment methods, reporting and
service management)
network and support systems (e.g. Billing & payment methods, reporting and
service management)
· Ability to work effectively within a Service
Management Framework and understand and operate strategically (big picture,
future thinking).
Management Framework and understand and operate strategically (big picture,
future thinking).
- Strong communication and decision making
skills – ability to balance conflicting interest. - Proactive individuals with a flexible and
adaptable approach to their work and a proven track record demonstrating
that they’re a team player, strong influence and relationship management
skills, and, and customer centric.
How to apply
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Application Deadline: 31 Jan, 2013