Career
opportunities at Union Insurance Rwanda Limited
opportunities at Union Insurance Rwanda Limited
UAP
Group is a pan-African Financial Services Group with interests in Insurance,
Investment Management, Property Investment, Securities Brokerage and Financial
Advisory.
Currently
UAP has ten (10) businesses operating in Kenya, Uganda, South Sudan and Rwanda
which are market leaders in their respective fields, and will be entering the
Tanzania and Democratic Republic of Congo (DRC) markets before the end of the
year.
Group is a pan-African Financial Services Group with interests in Insurance,
Investment Management, Property Investment, Securities Brokerage and Financial
Advisory.
Currently
UAP has ten (10) businesses operating in Kenya, Uganda, South Sudan and Rwanda
which are market leaders in their respective fields, and will be entering the
Tanzania and Democratic Republic of Congo (DRC) markets before the end of the
year.
UAP
is currently executing an ambitious pan-Africa growth and expansion strategy in
order to extend its business into new geographical markets and to establish new
business lines in high growth areas which complements its existing core
business of Insurance.
is currently executing an ambitious pan-Africa growth and expansion strategy in
order to extend its business into new geographical markets and to establish new
business lines in high growth areas which complements its existing core
business of Insurance.
UAP,
through its wholly owned subsidiary, Union Insurance Rwanda Limited, has
secured a licence to operate a general / non-life insurance business in the
Republic of Rwanda.
through its wholly owned subsidiary, Union Insurance Rwanda Limited, has
secured a licence to operate a general / non-life insurance business in the
Republic of Rwanda.
The
company will offer excellent products and services available in the other UAP
Insurance Companies in the Region. It is the intention of the Group to launch
and commence operations before the end of October 2012.
company will offer excellent products and services available in the other UAP
Insurance Companies in the Region. It is the intention of the Group to launch
and commence operations before the end of October 2012.
In
order to execute its ambitious growth strategy, Union Insurance Rwanda Limited
would like to recruit an initial dedicated team of ambitious, focused and high
performing professionals for the following key roles:
order to execute its ambitious growth strategy, Union Insurance Rwanda Limited
would like to recruit an initial dedicated team of ambitious, focused and high
performing professionals for the following key roles:
Accountant
Reporting
to Finance Manager, the jobholder will manage the financial affairs of the
Company in a professional manner that helps the Company meet its financial
obligations on a day to day basis.
to Finance Manager, the jobholder will manage the financial affairs of the
Company in a professional manner that helps the Company meet its financial
obligations on a day to day basis.
Job
Responsibilities
Responsibilities
- To
manage the cash flow of the Company to ensure adequate cash resources so
that the Company can meet its day to day obligations and investment of any
surplus - To
ensure that the Company’s credit policy is sufficiently adhered to by
effectively and efficiently managing the debtors in order for the Company
to meet its financial obligations and comply with the legislation - To
ensure that accurate financial reports are delivered in time and the
Company is compliant with all the relevant authorities - To
ensure that there is an effective payment function and that the
organization is able to meet its customers’ expectations - Handle
bank correspondence and bank reconciliations - Prepare
quarterly reinsurance accounts
Qualifications
and Skills
and Skills
- University
Degree in Finance, Commerce or related discipline - ACCA
qualification or equivalent qualification - Minimum
3 years’ experience in Finance or Accounting at supervisory level within
the Financial Services Industry - Sound
analytical skills - Good
communication skills - Good
negotiation skills - Integrity,
honesty - Team
player and interpersonal skills - Excellent
financial and computer skills including accounting software(s), Excel,
Word and database applications
Cashier
Reporting
to Accountant, the Cashier will record, and account for all payments made to
the Company, and ensure its safe keeping until banking is done
to Accountant, the Cashier will record, and account for all payments made to
the Company, and ensure its safe keeping until banking is done
Job
Responsibilities
Responsibilities
- Receive
money and issue receipts accurately - Allocate
monies received to respective policies and debit notes - Ensure
monies received are kept safe - Account
for the monies received on demand - Ensure
that postdated cheques are receipted and banked as they fall due - Ensure
that the cash office is secure at all times - Ensure
that correct cash levels are maintained and alert the relevant authority
when the level has exceeded, to facilitate banking - Ensure
proper distribution and filing of receipts
Qualification
and Skills
and Skills
- Diploma
in Finance or relevant discipline - Basic
accounting skills - Completed
Secondary Education Certificate - Minimum
3 years’ experience in Finance or Accounting - Ability
to work under pressure and meet deadlines - Team
player - Good
communication skills
IT
Services Administrator
Services Administrator
Reporting
to the ICT Infrastructure Manager, the jobholder will play a key role in
ensuring the business is running on a stable technology platform.
to the ICT Infrastructure Manager, the jobholder will play a key role in
ensuring the business is running on a stable technology platform.
The
jobholder will be responsible for day to day administration and support of the
desktops/laptops, network, operating systems, databases, internet, intranet,
messaging, business applications and other ICT tools that enable business to
run.
jobholder will be responsible for day to day administration and support of the
desktops/laptops, network, operating systems, databases, internet, intranet,
messaging, business applications and other ICT tools that enable business to
run.
Job
Responsibilities
Responsibilities
- Resolve
reported desktops/laptops, network (data and voice) and printing problems
within the business operations - Resolve
operating system, database, messaging, custom applications and Internet
technical problems on the server platforms that serve the business - Ensure
that all the Group ICT standards and policies (including security) with
regard to usage and control of ICT assets are complied with by all users
in the business - Coordinate
a centralized help desk support for local user inquiries that will dock in
to the Group ICT service desk support environment - Work
with the Information Security Officer and Country Management to ensure
full awareness and adherence to ICT security controls as prescribed by the
information security policy
Qualifications
and Skills
and Skills
- University
degree in Information Systems – Computer Science or Business
Administration - At
least 3 years’ experience in ICT infrastructure management within a
recognised enterprise running on a multiplatform environment (Unix,
NT/2000, Web, e-commerce), telecommunication, and network platforms - Certification
from a relevant professional body on ICT systems - Excellent
interpersonal, communication, problem solving and documentation skills. - Ability
to work under pressure and deliver within set deadlines. - Team
player
Customer
Service & Complaints Handling Manager
Service & Complaints Handling Manager
Reporting
to Head of Marketing and Distribution, the Customer Service & Complaints
Handling Manager will ensure that the customers’ needs are understood and
attended to in a manner that satisfies the customer and enhances the company’s
image.
to Head of Marketing and Distribution, the Customer Service & Complaints
Handling Manager will ensure that the customers’ needs are understood and
attended to in a manner that satisfies the customer and enhances the company’s
image.
Job
Responsibilities
Responsibilities
- Attend
to and resolve customers’ queries and complaints over the phone, Face to
face interactions and through written correspondence - Handle
customer service issues that may arise in underwriting and claims - Ensure
systems and procedures covering the front desk operations are adhered to - Ensure
that the in house service standards are complied with in line with the
company’s customer service charter - Ensure
that the customer service area is professionally manned - Maintain
effective business relationships by constantly interacting with customers
and service providers so as to ensue customers have a pleasant experience - Ensure
all personnel communicate politely and courteously with all clients
whether by phone, email or face to face - Ensure
that all communication with customers is available to be seen and stored
for future reference as necessary
Qualifications
and Skills
and Skills
- University
degree in business or related discipline - Minimum
4 years’ experience in customer service in the service industry - Strong
written and oral communication skills in English and French - ACII
qualification will be an added advantage - Assertiveness
and self-drive - Relationship
building - Good
communication skills - Good
administrative and supervisory skills
Claims
Analyst
Analyst
Reporting
to General Manager, the Claims Analyst will ensure that general insurance
claims are handled expeditiously and in a professional manner thereby meeting
the customer expectations and the Company’s objectives.
to General Manager, the Claims Analyst will ensure that general insurance
claims are handled expeditiously and in a professional manner thereby meeting
the customer expectations and the Company’s objectives.
Job
Responsibilities
Responsibilities
- Ensure
reserves are correctly set and regularly reviewed to reflect current
position of the company’s liability - Monitor
the performance of service providers for effective service delivery - Constantly
analyse the performance of various classes of business and give
recommendations to management on corrective measures to ensure the company
remains profitable - Ensure
that claims are registered and acknowledged promptly and customers are
constantly updated on the status of the claim to ensure early conclusion
of the claim and enhance customer satisfaction. - Ensure
that recoveries are initiated and followed to conclusion so as to reduce
the final cost of the claim - Ensure
that cheque requisitions are raised upon receipt of discharge
vouchers/invoices to facilitate cheque processing - Explore
the best alternative of dealing with a claim so as to minimize claim
expenses and costs - Maintain
effective business relationships by constantly interacting with customers
and service providers so as to ensue customers have a pleasant experience
Qualifications
and Skills
and Skills
- A
University degree in business related discipline - ACII
or diploma in CII or equivalent qualifications - Minimum
3 years’ experience in insurance - Assertiveness
and self drive - Honesty,
reliability & dependability - Good
interpersonal skills - Sound
analytical and problem solving skills - Relationship
building - Good
communication skills - Customer
service oriented - Ability
to work under pressure, manage time efficiently and make decisions
effectively - Ability
to solve problems and make decisions effective
Administrative
/ Customer Service Officer
/ Customer Service Officer
Reporting
to Managing Director , the Admin/Customer Service Officer will provide
administrative and customer service support to the Company for efficient
service delivery.
to Managing Director , the Admin/Customer Service Officer will provide
administrative and customer service support to the Company for efficient
service delivery.
Job
Responsibilities
Responsibilities
- Receive
and record all security documents (e.g. log books, title deeds…) for safe
keeping in the safe to ensure they are safely kept - Release
security documents as authorized - Assist
in compiling reports - Receive,
stamp and distribute mail within the company - Receive
and direct visitors - Assist
in ensuring that necessary regulatory business licenses are valid at all
times - Coordinate
day-to-day office administrative issues; office cleanliness, equipment
functions for efficiency in the company
Qualifications
and Skills
and Skills
- Business
administration diploma - Minimum
3 years’ experience in customer service - University
degree in Business Administration, Commerce or related discipline will be
an added advantage - Assertiveness
and self-driven - Good
interpersonal skills - Customer
service orientation - Good
administrative and supervisory skills
Underwriting
& Reinsurance Assistant Manager
& Reinsurance Assistant Manager
Reporting
to General Manager, the Underwriting & Reinsurance Assistant Manager will
oversee management, administration and the control of the company’s
underwriting reinsurance operations to ensure profitable, quality and timely
service.
to General Manager, the Underwriting & Reinsurance Assistant Manager will
oversee management, administration and the control of the company’s
underwriting reinsurance operations to ensure profitable, quality and timely
service.
Job
Responsibilities
Responsibilities
- Oversee
sound underwriting (management, assessment and managing of risks) for
general business - Ensure
documentation is prepared correctly and released to customers within the
standard of service for effective service delivery - Ensure
that effective business relationships with all our stakeholders are
maintained to assist in meeting overall company objective - Ensure
compliance with regulatory and treaty requirements - Signing
of accountable documents to ensure that they are as per terms agreed and
that they get the legal effect - Ensure
proper management of all security documents within the department for
accounting purposes - Ensure
preparation of management report for the department to advice the status
of the department at any time - Ensure
timely preparation of various statistics and information for re-insurers,
re-insurance brokers and Insurance Regulatory Authority to show
performance of the treaty as well as comply with the Regulator. - Manage
the facultative business (underwriting, claims and reconciliation)
Qualifications
and Skills
and Skills
- University
degree in business or related discipline - ACII
qualification or equivalent qualification - Minimum
5 years’ experience in underwriting operations - Assertiveness
and self-driven - Analytical
skills and problem solving skills - Good
communication skills - Good
administrative and supervisory skills
UAP
is an equal opportunity employer and offers successful candidates an attractive
remuneration package, professional working environment and excellent career
prospects.
is an equal opportunity employer and offers successful candidates an attractive
remuneration package, professional working environment and excellent career
prospects.
Interested
candidates who meet the above requirements are requested to send a copy of
their Curriculum Vitae, copies of academic and professional certificates
covering letter and names and contacts of 3 referees by email to: recruitment@uap-group.com
quoting the role in the header of the email.
candidates who meet the above requirements are requested to send a copy of
their Curriculum Vitae, copies of academic and professional certificates
covering letter and names and contacts of 3 referees by email to: recruitment@uap-group.com
quoting the role in the header of the email.
Fluency
in English, Kinyarwanda and French will be an added advantage to all positions.
in English, Kinyarwanda and French will be an added advantage to all positions.
Applications
should be sent on or before 19th October 2012 to be addressed to the Group
Human Resources Manager, UAP Holdings Limited.
should be sent on or before 19th October 2012 to be addressed to the Group
Human Resources Manager, UAP Holdings Limited.
