Ref. no.: JO-1103-224055A
Job description: Support Engineer Job in Belfast
In partnership with its client Cpl NI Ltd is currently seeking a Support Engineer for a permanent job based in Belfast.
The Client:
Our client is a growing organisation within the Belfast market place. Working with large global clients you will get the opportunity to develop your technical skills within a clear career path.
Job Role:
The successful candidate will work as part of a dynamic team within an innovative environment. The support desk provides 24/7 1st and 2nd line support coverage for the full suite of enterprise software products. The role will involve working closely with the client base to ensure their applications run smoothly.
• Support project management with technical assistance to compliment major software rollout projects
• Installation and management of software on customer sites or remotely over VPN
• Onsite visits with technical Q&A
• Delivery of training to clients
• Technical support for our sales and presales teams
• Troubleshooting, issue reproduction and resolution
• Induction, managing and mentoring of new team member
Skill Set and Experience Requirements
• BSc Degree (min 2.1) or equivalent in Computer Science, Engineering or related discipline.
• Experience of Unix/Linux
• Training or experience of computer programming/scripting
• Effective communication – both written & verbal
• Excellent problem solving and analytical abilities
• Proven ability to thrive in fast-paced day-to-day activity
• Ability to win consistently in a highly competitive environment
• Reliable delivery of consistent customer service
**Please note the hours of work will be 1pm-10pm
CPL Contact:
To apply or for further information, please contact Clare Sinanan on 028 9072 5607 or email CV to clare.sinanan@cpl-ni.com.