Job
Description
Description
The role holder is responsible for managing the customer
service function to ensure the delivery of quality service to customers, the
projection of a professional and warm image, maintenance of operational
controls and improvement in operational efficiency.
service function to ensure the delivery of quality service to customers, the
projection of a professional and warm image, maintenance of operational
controls and improvement in operational efficiency.
To acquire, grow and deepen customer relationships in the Wealth segment and
SME segment through excellent service delivery, with special focus on the
analysis of their personal financial as well as investment needs and
objectives.
SME segment through excellent service delivery, with special focus on the
analysis of their personal financial as well as investment needs and
objectives.
Key Roles & Responsibilities
•The role holder is responsible for driving profitable
volume growth through new business acquisition and maximizing every customer
(both new and existing) engagement. The focus will be on the General Mass
Market segment, uncovering customers’ needs and providing them with the right
product & service solution from the full range of Consumer Banking products
offered.
volume growth through new business acquisition and maximizing every customer
(both new and existing) engagement. The focus will be on the General Mass
Market segment, uncovering customers’ needs and providing them with the right
product & service solution from the full range of Consumer Banking products
offered.
•In addition to acquiring new to bank customers,
the role holder will manage an assigned portfolio of high value customers
segment to further deepen existing relationships and grow share of wallet /
potential value within the Bank.
the role holder will manage an assigned portfolio of high value customers
segment to further deepen existing relationships and grow share of wallet /
potential value within the Bank.
•Must be customer centric and provide excellent
customer service to complete customers’ experience.
customer service to complete customers’ experience.
Qualifications & Skills
•Minimum of a 2nd Class degree in a relevant
course.
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a
range of products to meet customers’ needs but is unlikely to have the full
knowledge and experience to offer all Consumer banking products
course.
•Good Communication and Interpersonal skills.
•Role holder is expected to have some knowledge and experience in offering a
range of products to meet customers’ needs but is unlikely to have the full
knowledge and experience to offer all Consumer banking products
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all
applicants should ensure that they have completed the mandatory NYSC programme.
A discharge certificate will be required as evidence of completion of the
programme. Where an exemption has been granted, a certificate of exemption will
also be required.
applicants should ensure that they have completed the mandatory NYSC programme.
A discharge certificate will be required as evidence of completion of the
programme. Where an exemption has been granted, a certificate of exemption will
also be required.
Diversity & Inclusion
Standard Chartered is committed to diversity and
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
inclusion. We believe that a work environment which embraces diversity will
enable us to get the best out of the broadest spectrum of people to sustain
strong business performance and competitive advantage. By building an inclusive
culture, each employee can develop a sense of belonging, and have the
opportunity to maximise their personal potential.
Company
Description
Description
Standard Chartered PLC is a leading international
bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has
operated for over 150 years in some of the world’s most dynamic markets and
earns more than 90 per cent of its income and profits in Asia, Africa and the Middle
East. This geographic focus and commitment to developing deep relationships
with clients and customers has driven the Bank’s growth in recent years.
bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has
operated for over 150 years in some of the world’s most dynamic markets and
earns more than 90 per cent of its income and profits in Asia, Africa and the Middle
East. This geographic focus and commitment to developing deep relationships
with clients and customers has driven the Bank’s growth in recent years.
With 1,700 offices in 70 markets, Standard
Chartered offers exciting and challenging international career opportunities
for around 85,000 staff. It is committed to building a sustainable business
over the long term and is trusted worldwide for upholding high standards of
corporate governance, social responsibility, environmental protection and
employee diversity. The Bank’s heritage and values are expressed in its brand
promise, Here for good.
Chartered offers exciting and challenging international career opportunities
for around 85,000 staff. It is committed to building a sustainable business
over the long term and is trusted worldwide for upholding high standards of
corporate governance, social responsibility, environmental protection and
employee diversity. The Bank’s heritage and values are expressed in its brand
promise, Here for good.
